EverleapReviews of everleap.com

Response from EverleapJul 7, 2020

We are very sorry to hear that this customer had an awful experience. From my understanding, the customer deleted or otherwise wrote over critical website files off the production server and lacked a local backup of their website. Please note that the customer is responsible for maintaining backups of their own sites. We recommend building/editing websites on a local computer and uploading any changes to the production server - this way you always have a backup. We also provide a paid automated daily backup tools that will backup sites and databases to the Amazon cloud with separate management tools. So there is a range of backup options. To help in situations like this, our staff can look through our nightly disaster recovery backups but we charge for this service as our staff has to search through ALL our customer's website files. The customer was upset about this charge. We offered to waive the fee and even restored the files that were deleted by the customer. But at the end, the customer still requested cancellation.

Response from EverleapOct 31, 2019

I'm very sorry to hear that you feel this way. I can assure that we do not run an amateur operation - many of our staff have been in the hosting business since 1997. In that time, we've seen a lot. We prefer getting cancellation requests via email because cancellations have become increasing complex due to the number of different services that customers may subscribe to. While a customer may want to cancel their website hosting, they may not want to cancel their domain registration or their cloud backup solution (since they may be backing up important sites and databases that are not hosted at Everleap). There are so many scenarios. At our other hosting brand, DiscountASP.NET, customers have the ability to cancel accounts via their control panel and we get many calls after the actual cancellation regarding different issues that the customer did not realize would come up. So the intention is not to put a barrier in the way of cancellation but rather to deliver on good customer service by making sure we all get on the same page as to what services are to be cancelled. We have seen other hosts that require a phone call at certain times and days, and you go through a phone menu, and then finally talk to staff that are paid bonuses to get you to stay and upsell. That is not Everleap - that is not our mode of operation.

Response from EverleapAug 26, 2019

During a global outage, we understand our customer's frustration and the negative impacts on their businesses. We are also equally frustrated over these types of incidents as our own business is entirely online and negatively impacted. We learn from each incident and work toward preventing and/or reducing the time of mitigation/resolution for similar outages. This was the first time we've experience failure of this part of our infrastructure so characterizing this as systemic is not accurate. If our services were consistently unreliable , then we would not be in business today and we would have a history of bad reviews. Readers should judge us on the totality of our years of service rather than one incident. Please look through the other reviews over the years of our business and make your assessment.

Response from EverleapAug 26, 2019

Global outages affect all our customers and are not acceptable by our company or staff. Just like other resilient cloud providers, we also experience outages occasionally. When such an incident happens, we work hard to bring sites back up, we learn from the incident and work on ways to prevent and/or speed up resolution of similar incidents. Therefore, we do not market our hosting system as 100% resilient, but rather we market that our platform has more built-in resiliency than traditional hosting platforms. Readers should judge us on the totality of our years of service rather than one incident. Please look through the other reviews over the years of our business. Having many positive reviews over a long period would indicate that our system has been quite resilient over the years.

Response from EverleapMar 26, 2019

We understand that our customer's businesses are negatively impacted with any outages. Our business is an online business so our business was also negatively impacted due to the recent incident. Readers are welcome to review our public forum where we post outages as we are transparent about them. For the most recent incident last week, it is not fair to blame us as the issue was with an upstream provider with bad fiber and hardware failure. An analogy would be blaming an apartment landlord for not having water because of a water main break up the street.

Response from EverleapMar 26, 2019

I'm sorry to hear that you had a bad experience migrating to Everleap. Unfortunately, I am not sure which account this is so I can't check up on it. But FTP, Web Deploy and GIT are the deployment methods supported at Everleap. You should not be using webdav with Everleap. I'm not sure what FTP issue you had - this is common file transfer method and there is no systemic issue with FTP being reported at any time. If you contacted our support team, they would help. It could be a setting or configuration issue with the FTP client. As for migrating from DiscountASP.NET to Everleap, we provide free migration services so we could have moved your site for you. The pricing at DiscountASP.NET and Everleap are different because the platform is different, but in some cases you can save money by moving to Everleap. But at the end, if DiscountASP.NET is flawlessly working for you for years, I can understand sticking with it.

Response from EverleapSep 15, 2017

Hi Susan. We post explanations re: any outages that might occur in the outages and maintenance forum at https://forum.everleap.com. There has been only one brief network issue in the past 30 days. Sometimes site outages are caused by other factors specific to a certain site or application. We'll always work with someone to try to determine the source of those kinds of problems. Maybe give support a try and see if they can help you out.