EverlaneReviews of everlane.com

This is the worst company to purchase anything from.. They have NO customer support at all.. Do you waste your time and money here. For Christmas, please shop elswhere.

I was introduced to Everlane through an online influencer…I ordered one sweater which I love. I ordered another sweater but wanted to exchange for a different size. Is is near impossible to return or exchange with the little to no email and paper chain that they don’t provide if you order from out of the US. No order number provided and no thank you for your order with confirmation follow ups as to the progress of delivery …I have a merchant number, a transaction number and another number I copied from the packaging the sweater was mailed in (I even reached out to Reach who cam back immediately asking for information in order to try to provided me with the ordering email from Everlane but I was not provided enough information from Everlane ie actual order - have only got the transaction number through Reach and PayPal which Everlane don’t seem to recognise Any of these numbers) their are no addresses anywhere in emails,or on the packaging I can honestly say this is the worst online purchasing system I have used….I will NEVER order from Everlane again..it’s like tough if you didn’t order correctly and when you Finally receive an item…very inconsistent and don’t ship internationallyEverlane it’s ruining your reputation..such a shame as I liked their clothes.

I would rate my experience with your EVERLANE as zero stars if that were an option. I purchased a blazer that was clearly labeled as size zero on the website, but when it arrived, it was more like a size six. After contacting customer service and several email communication, they acknowledged that the blazer was defective and agreed to issue store credit. They instructed me to log in or create an EVERLANE account to view my credit. However, since I made my purchase as a guest, I attempted to create an account but was unsuccessful after several attempts. Now, I’m having trouble getting a clear response from customer service, as I’ve been bounced from one representative to another without resolution.

Terrible customer assistance. Then exceeded days for return. Stuck with it.

Would not recommend ordering from here to the UK. Delivery took a long time and then after it arrived they refused to accept return a day later, because it was a sale item. Really disappointing

I placed an order last week and never received a confirmation email despite my credit card being charged for the items. I chatted with a rep who stated they would immediately send one. Never happened. Have sent over three emails to support at everlane.com without receiving a response. Really baffled by this behavior. Hopefully I’ll receive my order without having to escalate. Thanks for the reply. No email received and yes checked all the folders in my inbox. UPDATE Rachel from support went above and beyond to resolve my issue. Thanks!

THIS "company" is a fraud. NO customer service offered!! BOT is expected to "help". I will NEVER order from you again unless you address my issue. I received a 20% off offer and it was never applied. Trying to correct this is taking hours with a BOT answering me. What a way NOT to run a company!

I made an order on 12 June. This did not go well and now I can expect refund in August?! - I order and not told the coat will not arrive. I have to reach out. - I am offered the order again and once I say yes please, I am then told it is sold out. - I then say yes to payment and told 3-5 days. - after 6 days I ask where the refund is. And now it is 7-10 days. - but the refund is not processed until I reach again. Which means the refund will be early August. The replies are fast, but there is not accountability which is disappointing. I do not recommend this brand.