EverlaneReviews of everlane.com

I have ordered from Everlane using two emails in the past. I had one email before I got married, and one email after I got married and a name change. My husband installed a random email generator to prevent spam/phishing emails and companies from selling my information. When I ordered from Everlane, the computer program randomly filled in an email that would be forwarded to my real email. If any company sold my information, I would know which website sold my information. I was charged on December 1 for an Everlane order. I paid my credit card already. 2 weeks later, I had no order confirmation or shipping email or anything. I reached out to support, and got the reply that the order was frozen because I ordered from multiple emails. From my understanding, I was charged for the order, I paid for the order, and the order was never sent. Please refund and cancel the order. Please delete all my emails associated with Everlane. I don't feel comfortable purchasing from Everlane again because of this experience.

I ordered items well in advance of when I needed them. They use some crappy cheap delivery instead of usps or ups. My package has been in MI for 7 days w no movement. Customer service was not helpful telling me the shipping company is having issues. Not my problem. Not sure why they are using a no name shipping company around the holidays. They also took forever to answer my email regarding my order. So by the time they answered it was way to late for them to reship a replacement.Never again. And I’m filing a charge back with my bank.

Overpriced for what it is. Also if anything is on sale, it's a "FINAL SALE" meaning, if it doesn't fit you, they will not let you return it, and they will not even give you store credit. It's just a bunch of nonsense. What I get for believing in advertising on podcasts. :(

If I could rate Everlane a zero I would do so. I just placed a first order and was told that a 15% discount would automatically apply. I proceeded to checkout and only then realized that the order was processed at full price. I tried getting this fixed by customer service and was told that the 15% discount cannot be combined with any other discounts. After complaining, I was given a discount code for future orders. This is horrendous business practice. Deceiving customers into paying more than they should is inexcusable. I warn others to avoid Everlane entirely. Signed: An extremely disgruntled and last-time purchaser.

They have a horrible return policy. Information online is confusing and misleading. They say they have a 365 day guarantee for uniform return collection, the uniform collection is mens clothing. it doesn't apply to womens boots. but ive read many places that it does apply. I think they change their policy often. Really disappointed in my boots I have from them. I've worn my city boots maybe 10 times and the leather is fraying by the toes. I wouldn't trust them to purchase from them again. I bet all of their boots fall apart quickly. Really expensive for poor quality. When I was speaking with someone about returning the boots, they first said yea no problem I can get a refund and then went back on what they said and basically said they were wrong and i can’t return them.

I ordered a day glove shoe and wore it for 14 days in Europe in October. Very good fit advertized as narrow.The flat day glove and the heels with the elastic back went on sale and I ordered three pair. All are the same size and the orders were within 30 days of my first purchase.They are so much bigger I cannot wear them. They are supposed to be narrow and the shoe is more like a wide width and gaps across the foot . All three gap at the heel a size or more. I feel like these were seconds and not the actual stock. I started several chats and was asked to upload pictures but I can never stay with the same agent. I have been a customer for many years. Buyer beware any sale items. I cannot return and I am out $350 dollars.

I recently purchased an oversized blazer from Everlane. I have two others and I have been happy with them. This one, however, is poorly constructed. I didn’t realize it until I cut the tags off and wore it to work. I just assumed it would be like the others I have. I was so wrong! The jacket doesn’t button correctly and therefore it looks like a box. I simply wanted to exchange it. OMG! What a nightmare. 4 days of texting and sending pictures. All different reps. Then they tell me nothing is wrong with the blazer. 😂😂 unbelievable!! The quality has declined and you can’t talk to anyone by phone. Clearly this is how they avoid backing up what they sell. Not worth it!!! Awful experience!!! Don’t waste your time

I received a pair as a gift …. So excited to try these shoes ….. however they run at least 1 size too smal! They cut my heals and pinched my toes . Impossible to wear…. I’m also outside of a return. I’m painfully disappointed The sizing is off !