EverlaneReviews of everlane.com

I bought my first pair of Everlane jeans in April 2018. I thought they were awesome and fit well/looked great. However, my jeans have a pretty large hole in them currently, below the belt loop which is an area that should be able to take some stress. I take very good care of my jeans (rarely washing them, tumble dry low or air dry always). It has been less than a year of owning these jeans and they already have a large hole in them. I truly thought Everlane had quality product. I reached out to customer support and they pretty much told me they can't do anything about it and I should take it to a tailor to get it fixed. I'm pretty bummed because I thought Everlane was going to be my new go-to denim company. But the quality isn't there and the customer service is poor. Will not be purchasing from them again.

I bought a pair of shoes that had a defect that I didn't know about until I wore them for a few hours. I had to take the shoes off after 2 hours of wear. But because I had worn them they would not even consider that there was something in the heel that was hurting my foot. I actually had pictures showing them my injury and they have a no return after wear policy because all of their shoes are perfect. BS no product is perfect. In addition, you cannot call them so I had a smart aleck person on chat who said it was the fault of my foot and he was sure that I had scars from other shoe injuries. Pompous. Someone misled Everlane that they don'tneed good customer service.

Terrible quality and fit. They are excellent at marketing their products. Don’t know whose buying but absolutely not worth the price or the fit.

First I ordered a pair of pants that didn't have a nice fit on me, ordered another one which unfortunately didn't fit me either... The upsetting thing about Everlan is, when you sent back an order, they do not reimburse you either the taxes or any of the shipping. So overall I paid an extra 23$ in taxes, 15$ in shipping and 13$ in shipping it back which I have lost on them! That's over 50$ on nothing! At least they should announce on their website, neither taxes or shipping is refundable! I lost 2/3 of the price of the pants, on nothing.

I've had a very positive experience with Everlane so far, but in my last order I bought sandals for 88 usd that are breaking down after 2 months of use. Customer service blames it on me and will only refund me half the price as store credit. So you send me a low quality item and only offer to give me store credit, so I can buy more low quality items? For a brand with the marketing you have, I wouldn't expect you to be only out for cheap profit. A week before they broke, I gave a 5-star review which I can't seem to change now - so I'll write it here. I've had way cheaper leather sandals that lasted me a couple of years with heavy wear. Pretty disappointed.