EverlaneReviews of everlane.com

Order number r460024244 not shipped!! I ordered the item weeks ago, as the predicted arrival date wasn’t too long. As no package arrived then, I checked tracking and it had been delayed by a few days — which is fine. Now, there is NO tracking information at all! This is incredibly stressful as it is not a cheap brand. And customer service has been abysmal. I would not recommend ordering from Everlane for this reason! UPDATE (august 19): Everlane support asked for 3 weeks to sort out the issue, it has now been over a month and the parcel is still in a different continent with no indication I will receive it. Need a refund! This is an expensive brand yet their handling of shipping is abysmal.

I ordered the Mariner tank tops, which are advertised as organic cotton. The material actually feels like woven plastic and the medium is sized like an extra large. I am still waiting for an email regarding my return. I’d never order from them again.

Order number m053722442 I placed my order on 3rd June and paid $177 and have received nothing. My order tracking said that it was delivered to Ireland and then it said that it was in Canada. I messaged the company and they said that they would send out a new order. A week later it has not been shipped. I cannot access many parts of the website e.g. chat as it seems to be blocked. I will never order from any internet retailer again without checking the one star reviews on Trustpilot (the 5 star reviews are always fabricated).

They have the worst quality shoes. I bought a pair of sandles, wore them for one summer and the literally broke in 1/2. I told their customer service and they did nothing to make it right, which makes me also question the ethics of the entire company. Horrible.

Absolutely terrible products. I have a tote bag that I change out with many other bags, so it hasn't been used more than a few months in total, and the handle is so badly worn it's about to snap. The rest of the bag is in good shape, but that doesn't really matter once the strap snaps and I can no longer use it. Of course it's out of the return/refund timeframe and they basically said "too bad." These bags are fairly expensive for such poor quality. Buyer beware. Edit: I was not expecting a refund or replacement. I sent photos of the bag which is in good condition. It's very obviously a bag that was not carried a lot. However, one strap is shredded, falling apart, and is about to snap. There should be an option to have this fixed. This bag has only been used a total of about 3 months. I have bags I've owned for 30 years and have been used much more that look like new. These Everlane bags are garbage and way too expensive to wear out like this. They have 2.1 stars for a reason.

In May 2024 I’ve ordered a pair of black modern loafer I’ve men having on my wishlist for years for they came at a price of 160EUR (+import taxes for orders from USA). Since I really wanted them for a long time I was thrilled to open a package and find them to be exactly as perfect as I imagined. I wore them seldom, mostly in office or indoors generally. Seldom outdoors and even then on some short walks like meeting my girlfriend for downtown coffee (and taking a cab to get there and back). In past year, I’ve also spent 4 months on sabbatical in my small hometown and didn’t pack the loafers with me for I find them to precious to ware them there. You can thank imagine my shock when yesterday, May 15 2025 I found a whole in them, on the the side where leather is sewed into the sole of the shoe (!!!). When I contacted to express my utter shock, and attached photos (including the one of my foot to illustrate that I do t have deformed toe that might have pierced out) replay was : it’s an ware and tears issues. And obviously, it is. For they are producing shit-of-a-quality fashion that only serves purpose to pollute this planet. Shame on me: I should have read the reviews here - there’s a reason they have 2.1 review.

It has been two weeks, and I can't find my order when I log in on my computer—it keeps saying there's no order history. However, I can see the order when I log in on my phone. Additionally, I never received an email confirmation for my order, even though I’m receiving all their promotional emails. Isn’t that strange? And, there is zero customer service. Had I known, I would have never order anything from them.

I have an order which has not arrived in timeframe , already seven days late . Tracking has not been updated for two weeks and had no replies from e mails or messages. Non existent customer service . … appalling ! Everything is automated and absolutely no customer satisfaction. I would not recommend.