EverlaneReviews of everlane.com

I just wanted to chime in and say that I have not experienced significant delays on my Everlane order. I understand that COVID has impacted businesses (especially retail), and while I did experience some delay, it was not overwhelming. However, I will say that their customer service is hard to get a hold of, sadly.

In my experience, they sell well-made clothing, and I like that they are transparent about where it's produced and what materials are used. Website is fairly easy to navigate. Shipping can be slow, but that's not a big deal to me. Returns used to be simpler. Like others, I'm having issues finding the return label, and they don't email it like they say they will. They've also stopped providing updates on where your return is at. My biggest issue is they've started automatically crediting your account instead of refunding your credit card. When they finally did credit my card for the return, they only credited a partial amount with no explanation as to why.

Beautiful products. Fit for regular women’s sizes. Good price range too, reasonable with such an excellent quality. I particularly love their cashmere sweaters and oversized coats. Bought some for my mom and sister. Customer service is professional and responsive. One star off is they don’t provide phone numbers to call. The only Communication is through email. Though they do reply it promptly.

Kyle, I don't know who you are or where you are, but I need you to know...you turned my slightly annoyed morning into a smile filled lunch. I had ordered a dress which was on sale with very few sizes left at the time of purchase. I was so excited to get the dress because of the quality of Everlane products, but was slightly annoyed to find today that my order had been sent back to the sender without notification of arrival or resending. I messaged customer service, hoping to be able to get my dress which had now run out of my size, and Kyle saved the day. Not only did they answer promptly and helpfully, but they made my day infinitely better by helping me so quickly and efficiently! Thanks Kyle!

I have only bought one item from them so far, it was a little more than what I wanted to pay for but the reviews convinced me. It didn't take them to long to ship it, and it came in great condition with recyclable packaging, which I thought was nice. Also the quality of the product I bought was amazing and it fits really well and feels so comfortable! I would recommend the product I bought from them but I wouldn't recommend buying much else from them because it is on the higher side price wise.

Very great basics. I bought several t-shirts, trenches and silk shirts and they are all well-designed. But there was a small hole in one of the t-shirts and I think they should improve the quality

I've ordered a couple of clothing items off of Everlane in the past. Two pair of jeans, the puffy jacket, day glove, a sweater, and some tee shirts. I love the business model and the clothes are great affordable basics. The quality is okay, the jean pocket lost some of the stitching on the pocket and my tee shirt got a couple of holes in it after like two washes. So there are some quality issues that i hope they fix. Thankfully i can return the clothes quickly in person at papersource through happy returns

I have purchased many items from everlane over the past few years. The quality is general very good for the price although the fit is very hit or miss. I've probably kept about a third or half of what I have ordered. I have also some issues with their shipping/fulfillment services lately, they sent the wrong jeans three times in a row. However what really stands out is their customer service. Every time I have had an issue with an order or an article of clothing (like a sweater that got a hole at a seam within a day of wear) they have given me the benefit of the doubt and resolved the issue quickly and considerately. This more than anything else is what keeps me coming back to the store. I don't mind taking a chance on individual items because I have confidence that returning them will be straightforward and easy. The only caveat to this is that I have noticed that their denim return policy has gotten stricter recently and their denim fit/comfort is all over the place so I would avoid jeans. I also wish they would be more size inclusive. Instead of coming out with so many new items all the time I wish they would focus on making larger sizes of their existing items or improving the fit and quality of those items.