EverlaneReviews of everlane.com

They cancelled my order out of the blue three days after it was placed and was confirmed by them, without any reason. Most likely they just sold away the item to someone else which also shows that they don't treat every customer equally. Customer care is completely useless, and they give you only generic answers and useless codes with very less discounts. Very fishy and almost unethical behavior.

Everlane consistently has terrible and incompetent customer service. They perhaps read at a 4th grade reading level on average and don’t address issues, but instead provide canned responses that waste everyone’s time. It’s like they don’t even want to be helpful. For my most recent issue of not receiving my package, they have not responded in days, nor have they resolved my issue. It’s so disappointing - I wish they valued their customers. These repeated concerns combined with their rapidly declining quality and awful return policy of 30 days from shipment instead of 30 days from arrival means they have lost a longtime customer. Good riddance.

The 20% off first time purchase can only be used for full price items. That’s cheesy. I was expecting the discount regardless of whether they were having a sale. 20% off for my email address. That’s the deal. Only they got my email address but I didn’t get 20% off. Gross.

My item was shipped a month ago. Shipper has lost item. Everlane asked me to give the shipper another 3 weeks to find my purchase. That is totally unfair to me. The item will go on sale by them. I have never seen such poor customer service.

My experience with Everlane has been the worst I’ve ever had with an online store. They suddenly put my account “on hold” and canceled my order without telling me! Just imagine how serious that is... I had to ask “what happened?” before they had the “decency” to “explain.” Even though, the sizes I purchased were still in stock, once my account was frozen those sizes disappeared extremely fast and I could no longer buy them. Really strange, right? Their excuse? They claimed there were “multiple accounts with the same billing information.” Later, Everlane themselves forced me to create a second account: new email, new credit card, and new billing address, just to complete my purchase, and then punished me for it again. They humiliated me and did the worst a company can do: they wasted my time and gave me nothing in return. Because of their arbitrary decision, I lost an entire day dealing with this situation, suffering severe stress, anxiety, and frustration while my order was canceled multiple times without reason. Instead of verifying my identity or solving the issue, they blocked me completely, refused to remove the hold, and even refused to delete my data. I no longer trust them and don’t want to have anything to do with a company that still keeps my personal information against my will and especially after what they did to me. Everlane creates its own problems, blames the customer, and causes unnecessary stress. They treat shoppers with suspicion, deny access without due process, and refuse to respect data privacy. I strongly advise against trusting this company with your money or your personal information. They don’t even know how to properly use a security system or verify the facts before punishing their customers.

They're saying just email them but don't provide email address! Nor is there an Unsubscribe button! I want to STOP all further emails from Everlane and finding such terrible reviews Im determined never to purchase anything from this site. Please Unsubscribe me immediately

TOTAL SCAM - items never arrived. Spent a month waiting for items that never arrived. Spoke to Everlane on live chat and email and they reassured me they’d sent the items but it was out of their control. When the package turned up three items out of five were missing. Everlane have refused to do anything to help and just blame the courier. It’s a total scam and their customer service people are horrendous.

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