EverlaneReviews of everlane.com

Such poor customer service. Never ordering from Everlane again. They sent me an obviously used, stained, wrinkled blouse smelling of body odor and then told me I would pay a $6 restocking fee AND postage to get rid of it! NO THANKS! Don't shop here. I never will again.

Very stingy company, I have been shopping on their website and stores for almost 4 years. This year I received a $20 credit prior Thanksgiving and tried to use it the night before it expires, and I checked the time zone to make sure I didn't miss the time. But when I was at the checkout screen, there's no credit applied to my order. So I emailed support right away. They replied me the next day 7pm telling me I missed the promo and they will not honor it. I emailed them again to further explain that the promo wasn't in my account after I clicked check out, before clicking on place the order. The customer support insisted that it's my fault that I missed it and they will not honor the credit.

I recently ordered from Everlane because I saw garments worn by Megan Markle and liked the look of the clothes. I placed an order with Everlane because I understood it to be free shipping to the UK. When the order came the garments were way too big, looking at the invoice received it showed the price of the garment and showed delivery as free. I then reordered the tops in much smaller sizes and again checked that the delivery was free, I actually ordered another colour as I wasn’t sure. I then went to return the first order, looked on line to find I’d been charged duty’s and taxed which I had no idea about being in the uk. When i received the second order the duty’s and taxes were higher. I contacted the company they said the duty’s and taxes were un-refundable, but to contact my local tax office in uk, which I duly did, they said some companies refund uk taxes. I then looked at tax information in companies t&c only to find that from November they do refund. My tax and duty’s were returned from first returned order. I then returned one item from the second order, happy in my mind that I would again be refunded the taxes I had paid. I then got an email stating that a part refund had been issued for returned item only. So once again I sent another email with attachment of the companies tax refund statement. I then received an email stating that taxes are not returned on kept garments from the company. All very confusing, as first email said taxes are refundable on UK orders. I will not be ordering again from this company.

Absolute worst customer service! If you purchase something on sale and return it for a different size they WILL NOT exchange the item. They will issue you a store credit and you can purchase new item at what the price is that day. They had my return for 32 days and had never even issued store credit. It wasn’t until I emailed them with tracking number that they decided to issue store credit. By that point the sweaters were $79 more for each sweater. I then had to send them their own return policy showing that they would issue credit in the form it was paid. Finally they have agreed and said that they have processed my credit but it would be another 3-5 business days before it would show up. So they have floated my money now for 37 days. Hello! Amazon credits you the moment your package is scanned in. Too many online retailers have figured out how to do customer service correctly for them to be this screwed up.

I placed an order for a tote from Everlane last April and LOVE it. However, someone hacked into my Everlane account, added a shipping address, and made a purchase using my saved credit card. I notified Everlane immediately and was told I would be contacted by a team member. I just received the notice that the fraudulent orders had been shipped. Very disappointing, very poor business model, great way to lose customers.