EverlaneReviews of everlane.com

I agree with many of the customers here. I bought online and it was delivered to the wrong address. I wrote to their customer service email but have gotten zero response for all of my emails. It is for a $200 bag I bought online in their website and was never delivered to me. It is a big amount of money and during this Covid period, customers are facing tough times. This is very unfair and illegal. I will be filing a legal case against Everlane.

I return my order to them, but i did never get my money back, so do NOT ever buy there stoff

I agree. Customer service is horrendous. There is no response via email, and they do not provide a phone number. Hoping that I get my money back for a return I made for jeans that fit horribly. Don't buy clothes online! I'm learning the hard way.

2 out of 3 items that arrived were both a size larger than their published fitting guide (one T, one chino). Customer services acknowledged the error was theirs and incorrect labels were sewn in. One item is an error, 2 seems bizarre. They sent new items, but they managed to send the next size down instead. Despite so many emails, I gave up and sent them back. I found it most irritating, because of the ethical stance of the company, and actually we just ended up shipping back and forth with no value for anyone

I am flabbergasted an e-commerce brand can continue to operate let alone survive with such outstandingly poor customer service. Everlane kept my money when they didn’t send an item and I still am unable to receive a response from them to receive a refund. (Yet they continue to post on social every day). From reading others reviews, this is a common experience. Do not buy from Everlane and tell your friends to not buy from this greedy company.

I ordered two shirts May 13th as a ‘guest’ checkout, not logged in with an account and paid via PayPal. I did not receive a confirmation email with a receipt. I can’t check the status of my order on the website either. Luckily PayPal sent me an email with the description of the items I’d paid for and the details. I contacted Everlane about a week after and got no response. So far, two weeks after paying, no communication from them whatsoever. I understand there will be delays and I wouldn’t mind waiting a month or two, especially to support an apparent sustainable and ethical business, but after spending $240 and not having any guarantee of receiving my goods, I’ve submitted a request for a refund through PayPal.

I've placed an order from Europe with taxes and duties and right after pressing "buy" I noticed that there was a mistake. Near description of my order in my account there was a button "if you changed your mind cancel an order within one hour" with the explanation that an instant shop credit would be available for the next order immediately. So I pressed the button and canceled the order planning to place it again right away correcting the mistake. The order was canceled and any information about it disappeared from my account like it never happened, and so did my MONEY! I received neither shop credit, nor refund, nor response to my repeated emails. Nothing at all! After a long search I found in one of their FAQs that foreign orders are not eligible for instant credit. Wonderful to learn about it that way! For what are they eligible instead there was no indication. I assume for losing money completely or at best perhaps refund procedure that doesn't return taxes and duties (30% of the total cost). I feel that Everlane owed overseas customers a detailed explanation of what is going to happen right near that damn button "cancel the order". Also there's no phone number that one can call to be advised or hear a human voice saying "nope, tough luck, no money back for you, next time search for negative reviews on 3d party websites first than buy".

Do NOT visit Everlane's website. They will grab your information and blast you with emails, even after you request them to stop. It has been 14 days since I unsubscribed and they still email me s--t I want nothing to do with.