EverlaneReviews of everlane.com

I have puchased twice from Everlane and both times the shipping was SUPER slow. From the US to Australia has taken well over 6 weeks. If you’re in winter, order for the summer! It will arrive in time for the following season. It maybe ethical but customer satisfaction is low.

I ordered an item and it never arrived. I have sent multiple emails and filled out their form for this situation and never got an answer. Feels like a scam company

I tried to return part of my order (which I had to pay postage for) and firstly the return label everlane sent wasn't recognised by DHL. After some communication with customer services I managed to send the return back ONLY to have DHL deliver it back to me a couple of weeks later unopened. No reason why. Everlane have now been ignoring my communication for over a week and I'm stuck with a massive half empty box of poor quality clothing I don't want and can't get then to refund me for.

Literally the worst customer service I have ever experienced! Would absolutely not recommend buying from them. I refunded items over a month ago and still have not received a refund. Contacted the customer service team multiple times but have had absolutely no communication back from them. The worst company to deal with and no contact number, just a pointless email address.

I was excited to order from Everlane but then read about the union busting, racism within the company, and Greenwashing. What a shame. Won't be ordering, will tell my friends to never order.

I have not received my order, it says it was delivered to Phoenix June 26. But has yet to show up at my door! No way to connect and ask questions! Will never order from a company again if they have no support, no phone number. Sucks

Yeah this company is absolute trash. They sent me a defective hat and when I approached their customer care team about it they completely ignored me. I'd try to send it back but the other reviews indicate that I'll never see my money again. Better go with Madewell or another brand that actually cares about their customers. Pathetic. Also, read up on their terrible labor practices.

I've shopped at the Everlane store in SF many times over the years. Since covid, I shopped online and ordered some t-shirts. But my order never came. They charged my credit card but I never received the items. It's been almost two months... I've been trying to get in contact with them, but their customer service is nonexistent. No phone number or any contact info. Just some form that must send requests into the ether. I've filled out the form multiple times over the past two months, never heard back. Never shopping there again. What a scam.