EverlaneReviews of everlane.com

I am surprised by the negative reviews as I have had the most fabulous customer service. Perhaps the company have taken into consideration the complaints. I could not be happier with the speed in which my enquiry was dealt with and how they rectified the issue. I will 100% shop again. Thank you!! It’s not often you email a company and get a response within the hour every time you email.

As soon as I posted the following and also contacted customer service, the company reps swung into action and got the situation resolved. The clothes are really beautiful and well-made; the linen pants, the best I've ever had. I think that Everlane is working extremely hard to correct the systems problems they've had. As I said, that's great because the clothes are absolutely lovely and very well priced. "I am really worried about my Everlane Order. I paid them $362.53 and have received no confirmation order or tracking or shipping information. I have attempted to contact them this morning and cannot access my account online. After reading the online reviews, I am really worried. I will give them a little more time, but it has been a week and nothing. What recourse do I have legally? I'd like an immediate refund.

I admit to feeling daunted by reading reviews after I had placed my order for a cashmere cardigan in the sale. But everything worked smoothly from order to delivery. I did ask customer services about which company was delivering the item and received a prompt and helpful response. So I can’t fault the service and I am delighted with the purchase. And I have placed another order for two more sale items.

Edit: Customer Experience reached out to me promptly, explained the situation, and offered solutions. Impressed by their professionalism and feel way more at ease now even if my package does not arrive in time for my trip. Special thanks to Rachel. ————— Ordered 1 pair of jeans on 19/11 - for some reason my package went from the US to the UK (where it apparently now is) and I’m based in Asia? Will be travelling over the holiday season and just thought I’d receive stuff within a reasonable time. Frustrated.

I am a repeat customer at Everlane because they straddle the balance between fast fashion and luxury. Their clothing is cut well and usually has nice details. It is not cheap because it is well made and built to last. I was VERY surprised to see they had such a low rating. One of the other reasons I never hesitate to shop with Everlane is that although I live in Canada, they have made it easy and efficient to do returns. I was surprised to see they have such a low rating. It is far more difficult for me to return Amazon purchases! Once a box is delivered (always quickly) if there is an item I wish to return, I bring up my order online and press ‘Start Return’, my full order is presented and I tick the box next to whatever I wish to return (only some deeply discounted items are final purchase but they are clearly marked in red)  Once my items are chosen to return, I am immediately issued a label to print. Part goes inside the box, part is the exterior label and I wrap it up and take my parcel to the local Post Office who issue a receipt. That is all there is to it. I have always been refunded in a timely manner. I find the quality, for the price, to be exceptionally good at Everlane. Once I figured out my size which took a little bit of back and forth, it has become very easy for me to now know exactly what will fit me well etc.. The only thing that makes sense to me is that perhaps they used to be difficult to deal with but have, in 2023, improved greatly. I can think of no other retailer, that does not have a brick & mortar store, that is as easy to purchase and return to. As well, there are not that many brands that are still affordable and produce good quality cottons that we Gen X grew up with and took for granted. These are decent basics that you can own forever once you get your fit right.

Everything I have purchased from Everlane has been very high quality. I’ve shopped here a few times over the years (women’s and men’s). Even their “tissue” cotton tee was well made and lasted through numerous, numerous washings until my cat climbed on top of me and sliced through it with a claw. Everlane makes very versatile pieces and shipping is relatively quick. Their “Everyone” collection can fit odd, please be aware. The everyone tees are more in women’s sizes and what my husband purchased has been passed to me for being too short. The everyone denim is not quite made for anyone who is not shaped like a ruler. I have also found their women’s denim to run small (my other denim is Eileen Fisher, Banana Republic, etc.). I have never returned anything to this company as I’ve only purchased final sale items or have been very happy with what I received.

I have heard that it's almost impossible to make a return to Everlane but I can't comment on that. I just wanted to share my experience - I purchased a shirt after I saw it worn on an American TV show. The item was delivered today and I can't fault its quality, it is exactly as described on the website, well cut and in a nice thick fabric. The delivery partner was DHL and, while it took a long time, I was able to follow the parcel journey throughout the last 2 weeks through the tracking link. I would re-order from them.

I have been a longtime customer of Everlane and always received good service. Its easy to make returns and they even replaced a pair of jeans for me that split after I’d owned them for months. Their shoes are really high quality and I love their cashmere prices.