EverlaneReviews of everlane.com

Very happy with the quality of my items but I find it interesting to see how many others had issues with shipping as well; clearly something is up with their shipping partner or the way they manage this piece. They use FedEx but for some reason it took the longest to get to me out of anything I've ordered for quite some time (and I online shop a lot). I chose the 5-7 business day option and it took 12 business days. Also, I received an email asking how I liked my items prior to actually getting them - something their email ops team should look into. I inquired with them about why it was taking so long and they blamed covid, but it's been over a year of these circumstances now and most brands have been able to adjust, and that's the longest a package has taken to get to me since the worst days of the pandemic. Hopefully they can get it sorted bc they do sell a great product!

The clothes are pretty nice, however they were damaged when I got them. The company doesn't put them in a tight sealed bag so if it rains.. you pretty much screwed. Also given that I live in Australia, shipping took about a month the first time then about 3 weeks when I asked to get a replacement. To be fair, customer service was excellent! I however had to drive to airport to return the items, since they use DHL.

My boyfriend and I ordered a few pieces from the Everlane website. Ordering the wrong size is almost impossible thanks to the size, height and weight options on the product pages. Quality-wise, the products seem alright. However, the shipping route bothered us: our parcel went from New Jersey to LA to Paris to Germany to Belgium. Knowing that we live much closer to Paris than to Germany, we feel embarrassed ordering from Everlane. Needless to say, we hope the clothing will last very long.

Writing a review as an Australian online shopper, in case it helps anyone. Tips: make the most of the free shipping for your first order. Pay using PayPal so that you can be reimbursed for return shipping costs. There's a big difference between express and standard shipping. I qualified for free express shipping for my first order and it's amazing. My order was packed next business day and they shipped using DHL Express. Parcel loaded onto a plane over the weekend, and was delivered all up within 4 days. Faster than even domestic shipping via Australia Post. I qualified for free standard shipping for my second order. It took about 2.5 weeks to arrive. They took about 2-3 days to pack. It was shipped using DHL eCommerce and tracking shows that it goes to distribution centres, bundled into a container probably with numerous other orders, and then shipped using Australia Post for the last leg. So if you need your items soon, best to use express shipping. Returns are easy. You pay for and print the return label at home. It's sent to an APG warehouse in AU and only costs $12 (activate PayPal free return shipping before you order so that you can be reimbursed). Once it reaches APG, there doesn't seem to be a way to track further progress. So I have no idea when it will reach Everlane. Their website says even once they receive it, it takes 2-3 weeks for the refund to be processed. They sent an incorrect item for one of my orders. Website instructions say email customer service with photos. After a week, still no response. Will update this review when this gets finally resolved. EDIT: 3 weeks after I sent the email, all I got back was an automated email apologising them being overwhelmed with emails. Had to send back incorrect item at my own cost. With the garment measurements on the website and ability to search reviews of other people with same body measurements, you are likely to get the correct size. I ordered jeans, which are always a gamble. The material may be different to expectations. The quality seems good for the price, if you get items on sale. Otherwise seems a little expensive (maybe due to exchange rate).

An update: I think In the pandemic, all brands are trying to save and make money. I think Everlane is in that group. I just purchased some denim shorts and they strangely ripped in a spot that makes no sense and have fallen apart. Similarly, I ordered two t-shirt dresses and they pilled very quickly and I’m very meticulous about washing and wear. Disappointed and can’t find customer service contact. ........ Some materials are lighter weight than expected but WAY better experience than any of these other millennial brands. Shoe sizing is super perfect and I like the reviews which are candid and help me choose. 2 day shipping was as expected. Slight quality issues but this is super affordable compared to every other brand pushing the same sustainability angle

Absolutely love the quality of the men’s denim jeans. But I will admit their customer service is not up to par with companies like Lululemon or Madewell.

How many businesses these days actually have a model? EVERLANE does! Of course I am a customer of honesty who wouldn't be? This is their motto - "Exceptional quality. Ethical factories. Radical Transparency." I have found for classic basic clothes EVERLANE could be the place to go. Unfortunately the hitches are myriad. Including no one home. Returns and shipping times crazy bad. Can someone tell me how to search the site? Let me expound so you know what you are in for ~ shipping takes forever. I ordered gifts for friends easily 10 days before a birthday. Still hasn't arrived. I'm embarrassed. When I went to see if it ever delivered or when I found the cashmere sweater I ordered for myself where you supposedly get to choose how much you pay - CANCELLED. Nice to know. I didn't cancel it. Nobody wrote to me or mentioned it. When you go to call them. Guess what NO PHONE. Transparent business practices are impossible without phone service. ABSURD All of my early enthusiasm has deflated. I will be adding them to my spam in e-mails. They will reach me like I can reach them. EVERLANE falls short in the business of customer service. I promised my husband if it didn't fit it would be easy to return. I was wrong. Free shipping folks is not free shipping if I have to make a phone call and go through a hassle to return an item. It is not free shipping if you don't care about shipping times. It is just lazy. They make for example a RE-CASHMERE sweater. LOVE the idea. But the reason I wear cashmere is that softness and when I got it? For me it was too scratchy. So now it is in a pile of to do's. They could have simply added a return label, but they don't. Hugely disappointed. Six dollars for free shipping return. That is me being transparent. You won't read that plastered next to FREE SHIPPING.

Really like Everlane's product and brand but their customer service is rubbish. Made an order and immediately noticed one garment was the wrong size. Quickly contacted Everlane to ask for it to be changed from an M to an L. Finally got a response 3 days later. The order has still not shipped but they didn't bother to check that, rather Everlane gave some generic returns response. I pointed out the order had not shipped yet. This time they gave another ambiguous response. Finally, the items were shipped five days after placing the order... with the wrong size being sent. Awesome work. Great product but need to get their delivery service and customer service worked out.