EverlaneReviews of everlane.com

I triple checked my size with the charts they provided, but of the 10 items I ordered, only one fit. All the shirts — which were meant to be an oversized, loose-fit style — fit in the body but were squeezing my arms so tight I couldn’t move them properly. All the pants fit me in the legs but were gaping at my waist, far beyond what a belt could fix. I have fairly average proportions so this is very strange. I returned the items almost two months ago but I’m still waiting for the return to be processed. Everlane says it’s still in transit, but Australia post says it was delivered months ago, and given the quality of their garments I trust aus post far more than Everlane. Their returns policy was what made me feel comfortable ordering items — knowing I could be refunded if they didn’t fit. Extremely disappointing, especially given the company’s supposed reputation for more sustainable clothing. Nothing is sustainable about making poor quality, badly cut clothes and leaving your customers hundreds of dollars worse off for it. Edit: I read a review here that said to message them on social media about my refund. They replied almost instantly and processed it even though they couldn’t verify the refund. Definitely recommend doing that if you get stuck in the returns process

I made my first purchase with Everlane and used my first purchase discount code. After about 3 weeks I was sent an email that my order had been cancelled for no apparent reason. The item was still in stock so I ordered it again. This time I was not given a first order discount. I emailed my complaint to the company and they did reimburse the discount amount. My order took almost 2 months to arrive. I am very dissatisfied with this company. They do not have a contact telephone number to get information, only an email. Their communication is terrible. I will never order from them again.

Ordering from Everlane is a real gamble. They have record slow shipping time and turnaround on refunds. Furthermore, their customer service is nearly nonexistent. Sometimes they have good sales on good products so I take the risk. However, I have hundreds of dollars locked up in their return process and accounting issues on their end. This is troubling because all we can do as customers is send an email which also takes another month or so. If you can stay away from this company, I would. Just not worth the headache.

I bought a Re:New Puffer Jacket which is marketed as 'sustainable' and 'lasting'. After 6 months of wear the material is coming away from the seams. Poor quality and absolutely the opposite of sustainable. I raised the issue and was given 16 euro (20 dollars) store credit which obviously is not going to solve my problem of a jacket falling apart or the issue of the poor quality clothing marketed as sustainable. Avoid at all costs. From what I've read online, they only care about your opinion if you have a large social media following.

I have hesitated to write this review for some time but I just had to share my horrible experience with Everlane. I ordered for the first time around September this year. Everything was fine when I ordered and the shipment was confirmed with a tracking number. However, after 3-4 weeks I had noticed my shipment was stuck and the status had not updated for almost a week. So I contacted Everlane about the issue and received a response within the same day offering a replacement shipping. I rejected the offer as I had waited so long and did not want to go through another 3-4 weeks of delayed shipping. Some days later I received no response. I had to send a second email as the shipment had still not arrived. By this point it was more than a month of waiting. Thankfully I got a response a week later and a refund was processed. Overall, I honestly felt that I had been scammed. Everlane held my money for more than a month and failed to deliver my order. I only discovered after this ordeal that I'm not the only one facing the same experience. Also, FYI for Australian customers out there, as this is a US company the T&Cs exclude all liability for Everlane's products to be of merchantable quality. Although you pay GST in your order and the payment is made to some Australian-looking bank you lose all entitlement to Australian Consumer Guarantees. I'm no lawyer but excluding liability is illegal in Australia, especially when the website seems to cater for Australian customers. I absolutely do not recommend Everlane for Australians out there.

I ordered a blazer for my suit, but I only received the bag for the package. I’m unsure of what happened.

Shipping is absolutely terrible and I’ve been given three false delivery dates so far with no delivery. Now it’s saying the delivery is “Pending” with no due date available!

One star. Company confirms they haven't shipped my order yet, still they won't cancel it. This leaves me with having to return it once I get it although it's still in their possession which is very silly to say the least. Avoid at all costs.