EverlaneReviews of everlane.com

Australian consumers, beware. I put in 3 orders back in early October and picked the standard shipment option with the DHL. Over a month later, the shipment status hasn’t been updated in weeks. I called DHL and they said that it hasn’t even arrived in the country, despite the tracking status claiming that it has. Turns out the third party courier is DAI, a company I had never heard of prior. I couldn’t get a hold of them for the life of me. Automated phone call responses that automatically hang up on you after waiting in a “queue” for 40 minutes, multiple emails asking after the status of the deliveries, all to no avail. Looked up their reviews, my heart sank. Most people wouldn’t even give them a 1 star if the option was available. When I asked Everlane about it, they said the shipment is probably lost and that they were happy to replace (using the same dismal courier DAI) or refund. I picked the latter. I’m sure you can see why. Plus they are far too overpriced for what they’re selling. Buyer, beware!

My customer service replies were automatically generated. It was very frustrating for me and a customer cannot call to speak with a representative. I have never had an online shopping experience like this. Extremely disappointed that a company presenting itself in such a positive way can leave me with a negative experience.

I order online because since I don’t have a car and unable to get around. I order online. The order was never delivered to home and went straight to pick up. Call customer service to cancel or get the shipping company to ship items to my home. They stayed no to both.

Terrible customer service! I'm so disappointed. Was very excited about my clothing and everything about the brand. My employer needed a tax invoice to reimburse me for my purchase, and after 3 WEEKS of back and forth with the very unresponsive customer service team I've given up. Don't count on this company helping you in any way.

Terrible customer service!!! Worst service I have ever encountered in the US. Placed an order on their website more than 10 days ago. As soon as I placed the order, I reached out to customer service to get more details on when my order would be shipped out. They have no contact number listed and the only way to contact them is through email. I received a generic email that did not answer any of my questions but instead informed me "you cannot cancel your order"(FYI, I had made no mention of canceling my order). I sent another email with no response. I have not received any information so far about my order being shipped and my order was placed more than 10 days ago (their website says orders will be shipped out in 3-4 days). Meanwhile the charge has been deducted from my Paypal account but I have not received a single email from them. I would like to support small and start up businesses but this is a major reason why Amazon is in demand. I rarely post reviews but this experience was horrible. I will never order any of their products again!

I bought a pair of £70 chinos - colour drab, fabric quality mediocre at best, so I wanted to return them. To my surprise, they wanted an astronomical £6 to return the trousers. To my disgust, they charged an additional £6 to my card rather than deducting it from the refund. To my growing vexation, they wouldn't accept my Amex card to pay for the rip-off return, despite having an Amex payment logo. Trendy looking site, but this is a veneer for a greedy grabbing company - avoid, avoid, avoid. This is also the first and last time I take a GQ product recommendation.

After a few careful washes these briefs are shown to be very poor quality. The waistband puckers and twists out of shape.

The order took 3 plus months to arrive, the item was far too big and I had ordered my usual size, the cut was terrible and very unflattering nothing like the pictured item. I tried to return but the site would not let me as it was more than 45 days since I had placed my order. Very hard to find a link to contact them directly. Would not purchase from this company again.