EverlaneReviews of everlane.com

Quite a long delivery time - 2 weeks and expensive returns. Trousers are good quality but ran large. I'm a standard UK 14 and they were quite big around the waist and hips so I have to return. Returns from the UK currently cost £8 so that is worth bearing in mind when you're buying. When I complained about the high cost the company reached out to me and were very responsive.

I've made several orders to Everlane over the years, mostly for cashmere or alpaca knitwear. Their product has been consistently high quality, and you can't beat their shipping prices. They lose one star for discontinuing some of their staples, like the cashmere turtleneck sweater, which really should just be perennial like the equivalent crewneck, and for the "soft wool Italian" sweater, which did not stand up to a hand wash without severe shrinking. Overall, if you avoid the "Soft Italian Wool" products (which seem to not be available anymore anyway), they seem to have nailed alpaca and cashmere knitwear, some of which I bought a while ago. They've been worn and washed regularly, and they've all held up well.

I ordered $168 coat on September 7. Item came without any order number or interior packing slip. Never had a confirming email so very difficult to start a return (deliberately so I assume). I finally battled through and got someone to help me via their chat app, so once again, no paper trail, no email etc. Was instructed to use the happy returns program and drop the item off at FedEx. I did that on September 26. No acknowledgment they ever received the return, and, of course, no credit. At this point I’m pretty sure they stole my money. I do a lot of online shopping and this operation is dodgy. I would definitely not recommend. Update: 11/7/23 - Refund was received on 9/28 as noted. An email notification was not received but maybe my spam filter grabbed it. Am satisfied with the resolution Everlane made and am upping to 4 stars as I’m at fault for not scrutinizing my credit card statement and instead waiting for notification. I stand by my comments that the return process was difficult because of no order number - would still like to see order info via emails and in the shipment.

UPDATE: Everlane reached out with lovely, easy, and very helpful customer service. I have raised my review to four stars because I appreciate it so much.

Decent shirts!

Great jeans (and average t-shirts). Bought a pair of jeans that I'm really happy about (the fit is very nice and they also look well made) but I'm quite disappointed with the t-shirts as they feel like Zara quality.

Very good jeans. I got a couple last summer and I love both the fit and the quality of the denim. Will purchase again. I ordered a pair of sneakers though which didn't look as good as they should for the price you're paying.

I'm a huge fan of Everlane's mission. Their clothes are sometimes a miss for me, but usually they're great quality and fit well! My only complaint is there are no free returns, and the deliveries can take quite a long time to get to Denmark.