EverlaneReviews of everlane.com

I live in Germany and have ordered two Oxford Shirts which were shipped to me from the US in December. Everything good so far. However, both shirts did not fit and I made use of a return. I paid additional 6€ and received the return label directly from them. They ship returns to a warehouse somewhere in Europe. The return tracking says my parcel was delivered to their warehouse December 29th, but now, mid of March, I still have not gotten my money back! They also don't answer any email. I have provided all tracking data etc. but nobody seems to care.

International customers: order at your peril. Want to return an item? You won't get a label. Contact customer service after jumping through hoops, they/it will write back "we are having a temporary problem issuing international return labels.Hang in there" No humans to talk to directly to quickly sort it out. No customer service phone number. Basically, NO customer service - just a repetitive email answer to your several attempts at a resolution. I've been waiting weeks now for a return label and I receive the same automated message, ending with an insulting 'hang in there" They do not alert you as an international buyer while checking out they have this "issue." (The item was $150.00. Once received it was subpar in quality for the cost.) Go online and you will see Everlane has not been able to generate international return labels since January. It's derelict. Further, while haggling with Everlane for my return label, some other department sent an email asking me to 'review' my purchase for their website. Who is in charge there?? Been an online customer of Everlane for nearly a decade. Whatever they have become now, it is appalling. It used to be a super reliable online merchant. I'm still waiting for the return label If you want the kind of clothing Everlane offers - do yourself a favour and find a similar retailer that actually cares about you as a customer and will honour their policies. I will never order from Everlane again. Done. Now, I just want the return label. It appears to be rocket science to Everlane as to how to generate one. UPDATE: Everlane reached out after I published this review. They have refunded the item to my VISA and sent a return label, to which I will use to ship back the item.

I placed an order for two pars of shoes and my credit card was charged. A week later I get an email stating that my order has been cancelled due to both being out of stock. Upon chatting with a rep,(since they’re too cheap and elusive to have a toll free number). I was offered a measley 15% off my next order. I’ve never had an experience like this where my card was charged and order put through only to have it cancelled a week later bc they goofed. I’d expect better from a supposedly high end shoe company. Needless to say I will not be patronizing this company again and will share my experience with friends and colleagues.

Bought from UK and there was no indication that items would be shipped from USA. Took a long time to arrive and is very obviously awful for carbon footprint. Bought premium weight t shirts. The quality is dreadful. Extremely thin and transparent. Gutted as I'd read good reviews on Reddit.

They do not offer a phone number. Just an AI chat which is inefficient and not helpful. You would think that a company that charges for shipping under $125 and rarely has meaningful discounts that you could at the VERY LEAST receive phone support. I had a gift card that I was gifted. Otherwise, never shopping here again. I'll be happy to watch them go out of business.

I placed my first order with Everlane UK for three items — two pairs of jeans (one of which was a sale item) and a pair of leather boots. The total order came to just over £300, which I paid using Klarna Pay Later as I had not ordered from this retailer before. The items arrived promptly, however I was disappointed with the quality. The leather boots looked and felt poor quality for the price, and the sizing of both pairs of jeans was inconsistent and unusual. I initiated a return through Everlane’s returns portal. At this point I discovered that the sale jeans were marked as non-returnable. This was not clearly highlighted to me at the point of purchase. As the items were purchased online (without the opportunity to inspect quality or fit beforehand), I returned all three items together and emailed Everlane explaining that I was returning the sale jeans as well due to quality and sizing concerns. Using Everlane’s return process, I sent the parcel back and have confirmation from the delivery company that Everlane accepted the return on 29 December 2025. Since then: • I have received no acknowledgement that my return was received. • I have received no refund. • None of my multiple emails to customer service have been answered. Mid February 2026, I was contacted by Klarna to say Everlane had rejected the return and requested full payment of £322. I am now having to raise a formal dispute via Klarna. What concerns me most is not simply the dispute over the sale item, but that the two full-price items (which were clearly eligible for return under their policy) have not been processed or refunded either. Everlane has not responded to me directly at any stage. I would have been willing to discuss the sale item separately and reach a reasonable solution. However, the complete lack of communication and failure to process the other returned items is unacceptable. Based on my experience, I cannot recommend ordering from Everlane UK. Update: Coincidentally, after posting my review Rachel from Everlane reached out to me and issued a full refund and requested that I update my review. I’m pleased to have my £322 back, however disappointed that it took me posting multiple reviews both on trust pilot and Everlanes own website to get any acknowledgement and response from the company. I still cannot recommend anyone to buy from Everlane.

They do not explain or make clear that there are no returns on sale items. They refused to accept a return and advised that I could resell it. The sizing was not correct and item did not fit. They did not answer my first email and you can only communicate through the chat it or an agent that sounds like the chatbot. It really is awful customer service.

ZERO STARS!