EverlaneReviews of everlane.com

Beware of ordering from this organization. I ordered a gift item on Nov 30, 2022, with an expected delivery date of Dec 12, 2022. Their track shipment function never worked. I emailed them and the only response I got was on Dec 11th telling me that I will be informed when the item has been packed and shipped. On December 13th I got another e-mail saying that the order has been canceled as they do not have this item in stock and the credit would be issued. Had I been informed in time - I would have made an alternative arrangement. But they left me and my gift recipient high and dry. Lesson learned - avoid Everlane.

Terrible customer service. Scam artist company! DO NOT ORDER FROM HERE. They still owe me $78 and refuse to send my refund. They were out of an item I ordered… Still charged me promised me a refund and now it had been a month and I still havent received it. They have no phone number. TRASH COMPANY

I placed an order back in August, it took a few weeks to arrive but I didn't mind. I then returned 4 items to the value of £260 early September and I still haven't received the refund. I've tried to reach out using their customer service forms but haven't heard anything back from them yet.

I always & I mean ALWAYS shopped at only Everlane. I’ve spent THOUSANDS on clothing & this past year it has changed so much! Before it was seamless to order & actually have my order arrive in time. Now, complete 180! I’ve had the last 3 orders returned without my knowledge due to their mistakes. They never update their site & when you buy you risk losing your whole order due to them not having an item in stock. They do not email or call you to tell you. You find out when the return is processed by your bank. In my case it’s been this way at least & im completely over the hassle, the time wasted.. the bank refunds. It’s just a headache & my best advise to newcomers is if it seems too good to be true, it usually is.

This is my second time ordering from them but will not do so anymore. The first time was their best seller turtle neck top. The top loses its shape immediately after wearing once. The cost is too low to return so I decided not to. The 2nd time, I thought I give it a try again by ordering a sweater. It didn't suits me so I returned. In the end, I was deducted of 16 euros (2 ways shipping charges). The return address is to Germany and I'm from Netherlands so it doesn't makes sense for me to order from them anymore. There are so many online shops here with free returns so I would go to others instead.

€8 Versandkosten für den Rückversand sind nicht mehr zeitgemäß. Wenn Everlane die Größen ändert, dann sollten sie ihre Produkte auch kostenlos zurück nehmen!

Here's an idea: Why not just take $100 and put it in the trash directly to save at least the frustration and disappointment? I ordered three tank tops. Vertical seams were curved -- not on purpose -- and at around a 30 degree angle from vertical, going up the back and sides of the shirt. Fabric thin and see-through. I bought them to take to visit a friend in Paris. She couldn't believe "the sorry state of American clothing," and told me to throw them out. 2 hems completely and fully came out at the bottom edge after ONE wash (one of them took three washes, but come on!) I contacted Everlane. I sent pictures. They said,"We're going to need to you to send those back and see more," as if I'd made this up and faked the photos...? Really Everlane, it's so hard to believe my stuff fell apart when you know you're peddling trash? I was going to send them back, but at my own expense? No. I've had $10 cotton tees and tanks from Old Navy that were ten times better and lasted for years without looking like an Everlane tank after one wash. The ankle boots I bought ? Also garbage. Five wearings and I had to throw them out. I can't comment on the flats I ordered as those were summarily cancelled by EVRLN without notice. Grateful to have saved the money. Thanks, Everlane. This was my first experience based on a friend's rec -- and definitely my last. For suckers only.

Had my jeans for 12 months and the zip has completely broken and the colour has faded. Emailed customer service who had no interest in helping. I paid £75 for the jeans and have paid half that price for jeans that have lasted many years. I read that Everlane was a sustainable brand.. 12 months doesn’t seem sustainable to me. I can see the same jeans are now over £100 online. I wouldn’t pay more than £25 for this quality and durability.