EverlaneReviews of everlane.com

Retouren innerhalb von Deutschland kosten zwischen 10€ und 15€ ... auch wenn Du nur ein T-Shirt gekauft hast. Die Sendung geht nach Ratingen... das ist nicht die USA.

Update 2: I have finally received my order and it’s the wrong size, wrong color, and wrong length. The whole purchase experience has been nothing but frustrating and negative. Safe to say that I will not shop at this incompetent company ever again. Update: a manager reached out to me via email upon reading my review on trustpilot and resolved the issue I was having. Very happy that it was resolved quickly with just a couple of emails but wish it would’ve been rectified by contacting the customer service team in the first place. Will do another update once the product I ordered is received. It’s impossible to get customer service. They will initially email you back but after further explaining your issue, they will completely disappear. I had a Micah and a Nilyn just completely disappear on me without providing a solution to my problem. There isn’t a phone number to reach their customer service team so I wasn’t able to speak to a manager or just anyone. Worst cs ever. My issue with applying a discount code that was emailed to me was never resolved.

No refund for my item returned 2 months ago. No replies to multiple emails trying to get refund.

Returned item 17th May and was first tracked 20th May. Received at hub 9th June and still no refund or any contact since the 9th June. Have sent an email and no reply.

Inexperienced, inefficient and simply unhelpful customer service. I'm trying to arrange a return (which I'm being charged for) and am unable to do so due to issues with their returns portal, but am being re-directed and met with generic responses shirking any responsibility.

For an e-commerce company only the fact that they can tell me they will NOT take a return on an item which did not meet my expectations in any way shape of form regardless of the fact that they may have marked it as a final sale means i will never be returning as a buyer to them. Furthermore believe it or not their customer support rep told me i can sell the item on Poshmark, seriously? Am i reseller for you guys? The product i bought was of a horrible fit and the material was way too thick, so i could care less about your final sale notation if the item is not something i would have purchased had I been able to hold and feel it. How they can retain customers in the long run is questionable. I would say stay away.

I ordered a sweater that was scheduled to ship in a few weeks. I got my order confirmation and heard nothing else from Everlane. Three weeks after the scheduled ship date, I reached out to customer service to see what was going on with my order. Apparently they “couldn’t confirm my billing information” so they cancelled my order without bothering to call, send an email, etc. They also “placed a hold on my account” which matters not at all since I certainly don’t plan to order anything from them ever again. Really poor customer service!!

Last year I bought a coat which was well made. Based on that this year I bought some shoes. The size was too small and the quality was very poor for what I paid for them. I returned the items a month ago and have not received a refund despite chasing several times in with no response. Will not be purchasing anything from them in future.