EverlaneReviews of everlane.com

Sadly I won't be ordering online again with Everlane. Mistakes in stock and poor customer service. I ordered a merino wool beanie, they sent me a pair of giant men's pants instead. They said I can take it to charity, and they will send me the money. This money doesn't cover the cost of driving to a charity shop. After 1 month I had to follow up again because I never received the money. So much unnecessary hassle. Sadly I won't be ordering online again.

I should have read this topic before placing my order!!!! I saw good reviews from YouTube about this brand and the lady is in Australia too, so I decided to place my order. Oh dear! It took more than 3 weeks since I placed my order to arrive. I then returned half of the items. Now at the mark of 30 days since I sent them back, nothing from Everlane to confirm receiving my return. And no refund until now!!! What the hell? It is not even from China, it is from US! Won’t ever order from them. They are not cheap either! I often purchase from Mango which is in Spain, orders often took only 1 week and refund will arrive the bank account within 2 weeks!!!

Awful quality. Awful customer service. Product was of terrible quality - cheap material poorly constructed. The garment sizing was 1/2" over what was at the top end of the guide, which I was told was 'acceptable industry tolerances' (conveniently set at 1/2") and as such would not qualify for a free return postage. As someone not in the clothes making or selling industry, I do feel this is questionable to pass this on. More so that at no point in the selling of the garment that I was made aware this rule applied and would be a determining factor in the returns process. Utter dross. Update. After much back-and-forth they provided free returns shipping. The comments about the clear lack of quality control in their products, and their acceptance of this poor quality, still stand. They offered a 20% discount on future purchases in response to this review. It will never be used.

I purchased two pairs of pants, the dream pants in regular and wide lengths. The order took almost 3 weeks to arrive to my country in Europe. The pants were very heavy and didn't fit right and also started to Pil inside the legs after wearing for only an hour. I logged on the website to see the pants had been reduced in price by 40 euros. I reached out to the customer service and they said sorry but not refund in the difference. I also have to pay 30 Euro to ship them back and one item is only going to be given a store credit. Don't recommend.

Absolutely awful. Firstly I had no issues with ordering, although dispatching was slow and shipment was even slower, although I appreciate not necessarily in their control. Item finally arrived to UK, but got ‘returned to sender’ for no reason and without requesting. Contacted everlane multiple times who reassured me the package was still due to arrive as normal. After several exchanges I made then aware that it would not be arriving, and was told that there is an ‘unknown reason’ for this. So in summary never got my item. They didn’t offer to replace with expedited and waived fee shipping. Felt like I was made to deal with it alone. Refund was quick but still haven’t gotten my bag of course. I have told friends I recommended them to to never shop from them. Absolutely awful experience, and customer support really hasn’t a clue.

I would give zero stars if that was possible. First my order took WEEKS to arrive! Now I find out it cannot be returned or exchanged and the size XS swimsuit is more like a Medium. There is NO WAY to easily get this company on the phone and they do not answer texts. You get recorded messages and NO RESPONSE. DO NOT BUY ! I repeat it is NOT worth the hassle. I have wasted almost an hour!

I bought 6 box cut tee shirts and 3 other type of shirts from Everlane about 2 years ago. Recently, one of the cotton tee developed a hole in the front. I 68 years old. I have bought many, many, many cotton tee shirts in the past. I still have many of them. None of them have developed a hole, out of the blue, like this. I have read reviews of other customers saying their shirts developed holes. I wanted to report this but Everlane does NOT give a place to report this on their website. Just another example of a sub-par business selling and not giving a hoot about anything but profit. Oh yeah.... but we are led to believe they are "caring?" because of their ethically stated practices? How California.

I would have given them zero if I can. I buy clothes from different brands and have never faced an issue even with final sale. It was my first time ordering from Everlane. I ordered a pant in length short and even read the reviews with people my height to check if the length fits. But when I received the item it is way too long and not how it was in the pictures nor on the model. I tried to contact Everlane to check if there is any possibility of returning the item and they said I can give it to my friends or sell on Poshmark where they get the highest return. Seriously?! Never ordering from here again, they don’t even have a store near by.