EverlaneReviews of everlane.com

Horrible, never again. Firstly, shipping costs are so expensive as if I was ordering from Saturn. Crazy. I order stuff from Canada to Switzerland all the time and never had to pay this much for shipping. Secondly, quality is so so sooo bad. Clothes do not look like they do online. White longsleeve completely see through. I wanted to return this, but they do not accept returns from Switzerland! Thirdly, how can a company talk sooooo much about sustainability, yet the clothes are manufactured in Sri Lanka/Vietnam, then shipped to Canada and then to me in Europe? Horrible experience from all aspects, will never shop here again. I dropped 300 Swiss Francs on a bunch of garbage.

Made one order and will never again. So much for quality. Purchase 2 alpaca fur items, one itch like crazy and another shed like crazy. Furs is everywhere, somehow their resting on my lashes. I bought the items final sale (but was still $60-$70 each, ridiculous) so I can't return. I will never buy from them again. Great marketing, but do not deliver. Stay away from everything that's not tees.

I emailed to ask about a price adjustment, to avoid sending back the coat and reshipping the same item at cost to the company, Response from customer service was that I had ordered too early to receive a price adjustment. Now I will ship my item back (even with shipping costs still a big saving) and reorder the same item, which is eligible for free shipping. Seems insane for a 'sustainable' company, but that's the only response I can get from customer service.

Hej. I början av december (den 5:e) köpte jag en klänning som julklapp till min fru, Everlane The Linen Puff Sleeve Dress 856kr. Redan från början var det flera saker som var underliga: * Priset stämde inte överens, dessutom drogs det ännu mer från kontot, ca 1100 kr, från ett företag vid namn CONBOMALL???. * Jag fick inget bekräftelsemail på ordern. * Jag kunde inte logga in på Everlanes sida efter köpet. * Jag kan inte beställa ett nytt lösenord på hemsidan. Idag den 5:e januari kom det ett paket med ett par glasögon!? Jag önskar pengarna tillbaka tack!

Total scam. I ordered my items in the end of september. First time they (for some reason) failed to delivered them to me. I contacted them, they said they would send the same items again... Well, we are in december now. NEVER even saw my order. more than 2 weeks ago I contacted them about the status of my order again, and they said they lost it. I was baffled! I contacted them multiple times since then, and they are ghosting my emails, and avoiding me. So no money, and no order. Shame, since I had high hopes for this brand actually. I hope at least I can get my money back, but it does seem like they are trying to keep it, otherwise they would reply back to me.

This is literally the worst company I have ever shopped with. I sent my return to them on the 25/09 this year and I had to reach out to them to get some fort of update. I was told my refund was processed on 24/10 and would take 2-5 business days to be processed. I reached out to them today after that timeframe had passed, and first they told me the refund didn't "push through". All of a sudden after the customer service rep spoke to their finance team, the story was changed and it was apparently my issue saying the charge was disputed and I have to wait for my bank? This is a 200 dollar refund I'm waiting for, not just pocket change! I do lots of online shopping and never in my life have i ever had an issue like this before with a company, I will never shop from them again nor recommend them to anyone ever UGH its literally impossible to get your money back!

Sizing way off and now I have to pay 8 quid to return! Won't use everlane again.

I bought a coat from Everlane which didn't look like it did on the website. When I went to return it I had to pay £8 and dropped off the parcel at an Inpost locker. To my surprise, the package arrived back at my door a few days later. I emailed their customer service who took days to respond and then sent me a new code. The new code didn't work on the Inpost locker. Obviously this is incredibly frustrating as I just want to get rid of the coat and get a refund, plus I have already paid for the return. Customer services have now sent me a DHL label that I need to pay to print myself in order to send the coat back. I've requested a refund for the £8 return charge for the codes that did not work, but they have refused to refund me and laughably offered me store credit for the cost of the printing - as if I'd be shopping at Everlane again after this experience. I wish I had read all the terrible reviews on here before I bought from this brand - what a massive waste of time. I'm still working on getting the coat back to Everlane and will keep updating this review until this is sorted.