EverlaneReviews of everlane.com

Not a great experience- I initially tried multiple times to contact customer service on their buggy online form - they took a long time to respond but once they did it was ok. The shipping took longer than expected and the item is not great, it’s a cashmere jumper but it feels scratchy and not great quality - I am an Aussie buyer so maybe this has to do with the very arduous shipping and customer service delays.. it’s just took so long and the tracking only worked intermittently. I am reticent to return as iv seen other reviews of how awful their return policy is 😫 Update: I received a full refund and they were very good in the end 🙏

Sizing is way off. Comparing Everlane sizing with any company, the sizing is seriously wrong. Especially since return policies are really not to the consumer's advantage. I paid for 2 items that I cannot wear (really small) and cannot return. My first and last time buying with Everlane.

Everlane has a HORRENDOUS return policy and effectively ZERO customer service. They sent me the wrong size and won’t lift a finger to fix it. They have NO phone number and only bot and text customer service. This company is a SCAM, do not do business with them!

I've placed two orders with Everlane from the UK. The first one took about three weeks to arrive. I had to contact them to get updates and share feedback but eventually the order came and the quality of the clothes was decent but I wouldn't pay full price for the items. I saw there was a sale on May 26th so I placed an order . On May 31st I received an email that the order had "shipped" but on June 4th the order was in the same status and detailed tracking showed that only the shipping label had been created. I contacted Everlane and the rep tried to tell me that it was in transit but there's an error with DHL tracking and that she couldn't do anything but if I didn't receive the order by the 21st of June to reach out. I told her that wasn't acceptable and she gave me another excuse about extended international shipping times to some regions - the parcel is traveling from Ohio to central London. I check back yesterday and suddenly the tracking has been updated and to my surprise DHL had just received the parcel. Estimated arrival date is 12 June. I strongly recommend against buying from Everlane in the UK - it's a headache and they lie to your face. It's clear if you read other reviews many have had the same experience.

Paid for an item which never arrived. Furthermore, the Contact link on their website in the UK is a dead link, which I expect is deliberate. All in all, terrible service and I wouldn't shop there again.

I ordered a linen shirt because their store did not have my size. I was told that the express order would arrive in 3 days. Days later, I did not see any delivery but received an email that my package arrived. I went on their terribly designed website that states that sometimes shippers show the item was received but may still be in transit. Their initial reply to me was to check a long list of possible shippers they use???? A few days later I again emailed the company to let them know I did not receive the item. It took multiple emails to learn that the shipper was DHL. They insisted that the item was delivered and I requested proof of delivery, because it may have been delivered to a neighbor. They suggested that I check around the neighborhood. I said a proof of the delivery would be better. Finally, I requested a refund which was provided 9 days after my order. 13 days after the order, the package was delivered. I told them they can resell this shirt to me for a discount of 40%. This discount I requested was because while I was waiting for the shirt to arrive, it went on sale for 25% off, plus my first order discount of 15% should also be honored. They said no, and provided a shipping label. I feel that they provided an ignorant solution. I wasted close to two weeks over this shipment and then had to drive 30 minutes to send it back by UPS. I will never buy from this company again.

Ordered a jumper from the collection. Was expected to take up to 10 days. 20 days later it still has not been posted and am unable to get a refund or a replacement item. Beginning to wonder if the item exists. Please avoid

If I could I'd rate them a zero as it has to be the worst experience I've ever had. It's been over a week since I ordered an item from their website. They've taken my money but the item hasn't arrived and I've not received any confirmation of my purchase via email. So far I've contacted their customer service twice and still not received a response.