Even RealitiesReviews of evenrealities.com

The Even Realities teleprompt software freezes at random times. It froze twice while giving presentations, which as you can expect is mortifying having to swap to paper / electronic copy in the middle. After contacting customer support, they asked for logs, software updates, hardware specs, etc. I requested to swap the glasses in the first week. They asked that I wait for engineer review of logs. I asked to return the product and again they asked that I wait. It has been two+ months and they still say "rest assured engineers are reviewing". I ask again to return the product, and NOW they say it is beyond the return period and offer a "clip" as reimbursement. This company is a scam. The product does not work. Wait until it freezes on you if you are going to use teleprompt. Don't even bother trying to use the interpret function (that is additional $ by the way). There is a 15 second delay on every word, and 60% wrong.

I had the glasses for about a month or two, wasn’t impressed with what it provided for the price I paid. It’s over priced and the features often don’t work or activate randomly without you activating them. Only way to fix this bug is by going into the app and clicking restart a few times until it stops malfunctioning, I left feed back reviews and nothing has been done to fix that. Then I broke them by accident, only to find out they have no warranty that covers damages and to fix it I would have to pay an additional 500$ usd. For such an expensive product not to have a good warranty, and how fragile the glasses really are I wouldn’t recommend this to the richest of people. Don’t buy this product if you want something like this do research on better companies like rayneo, even meta. There’s a lot of cheaper options for the exact same product

I ordered my custom made glasses and paid it swiftly. No issues with taking money for the item. But there’s issue with delivering my glasses. I ordered on 01 Aug 2025. It is now end of August 2025 and the item is still not shipped yet. My order number is: 24201362011. I tried to reach out to them only to receive a reply that says, we will check. Then silence and no updates… I may have to get a refund and make a report on this order soon.

After waiting 90 days for my custom-made glasses, I received three assurances that my order would be sent immediately. However, due to logistic problems and product imperfections the glasses where not send despite promises and the company refused to refund my purchase. They insisted on internal return rules that prohibit returns for custom-made glasses, even after 90 days of delay, despite EU consumer protection regulations. Fortunately, Paypal understood the laws and provided excellent customer service, resulting in a full refund of the purchase amount. I strongly advise against buying from Even Realities, especially considering the availability of competitors with superior products and better customer service. If you decide to purchase from them, ensure you use Paypal to add an extra layer of purchase protection.

Sent the subpar glasses that suck back with all the appropriate documentation. They stated the glasses were not in the package, and wanted photos. This is ridiculous. Everything was included when returned meticulously. They stated they received everything “but” the glasses. Makes no sense. And now want photos. Huge purchase. And they play games for something that doesn’t even work.

I placed my order on 01/03/25. After not hearing anything from the company, I emailed on 01/17/25 asking for an update. They told me they tried to reach out earlier for clarifying information regarding my prescription for which I asked them to provide when they reached out to me. They brushed this question aside and only said that the information I provided was enough they will process my order. When I pressed on them again about the "we tried to reach out to you" I was once again brushed aside by their support. After receiving my product on 02/13/25, everything seemed fine with it, and at the end of the day, I placed my glasses in the charger....and they won't charge. They charge for maybe two minutes but then stop. I have tried every way possible to put the lenses in the case but they just will not charge. This is a known issue but hey just ignore that and continue to sell the product while paying YouTubers to sponsor it. Due to these issue I have performed a chargeback on my AMEX and am personally going out of my way to ensure everyone is aware of the experience they can expect from this company and their products. They are a Chinese company intentionally lying and masquerading as a Berlin company and that alone should be more than enough to help you understand what you're in for when dealing with them.

Honestly a bunch of thriving lying shysters. I ordered from them and they intentionally (they even wrote to me saying they knew it was an issue) sell shoddy tech. I bought a pair of AR glasses from them and in principle it’s a great product. The actual computer screen is perfect. Sadly the rest of it wasn’t so I had to complain, due to the complaint taking so long to get to the stage of them admitting there was a recognised issue I am now outside of their refund window. They have massive QC issues and once you have all but given up they send you messages with kneefelling precision telling me not to worry their tech department says the issue is normal and won’t affect my use (bearing in mind the reason I complained always that it did affect my use. Anyhow don’t use them, all their products ship from china (which I wasn’t clear on) and they don’t ship with any Quality Control. I even told them I would leave this review and take action with my bank and they fail to respond to that at all.

After missing deadlines with no follow up from them I had to track them down again for an order update and I got the same canned response “we are sorry for the delay” with no updated promised date. I have no confidence they will ever get back to me except in response to pressure. They put a lot of effort into a slick website and marketing but zero into customer support or any thought to fulfilling commercial orders. At this point I am reporting this as a fraudulent transaction. TO ANYONE CONSIDERING THIS COMPANY, YOU HAVE BEEN WARNED.