Even RealitiesReviews of evenrealities.com

I really wanted to love Even Realities because I genuinely think the concept behind the G1 is excellent. Unfortunately, my experience with the hardware and after-sales support has left me unable to recommend them. I purchased a pair of G1 prescription smart glasses in February 2025 and used them as my primary everyday glasses. After about a year, the adhesive holding the rear battery housing began to fail. Eventually, the plastic shell completely detached, exposing the internal components. After reviewing the photos I sent, Even Realities told me that their technical team believed the issue was "most likely caused by battery swelling". Naturally, I became concerned and asked whether it was still safe to continue wearing and charging glasses that sit directly against my temples and eyes. Their response was that, although they had not confirmed an immediate safety risk, they "recommended that I avoid wearing or charging the glasses as a precaution" At that point, I no longer had a safe pair of prescription glasses to rely on. I tried very hard to work with support to find a reasonable solution. Over the course of several weeks I considered repairs, advance replacements, a discounted G2, and multiple other compromises. I wasn't demanding a free upgrade from the beginning, I only requested a refund after it became clear that: My original G1 B frame was no longer available for replacement. I had been advised not to wear or charge my existing glasses. I was unable to send my glasses for repair because they are my prescription glasses and I need them to see. The only remaining option was to spend hundreds of dollars on another pair after losing confidence in the product. Support staff were consistently polite and professional, and I genuinely appreciate their efforts to advocate on my behalf. Unfortunately, management ultimately declined to provide an equivalent replacement, a meaningful upgrade path, or a refund, stating that the product was outside the standard return policy despite the unusual circumstances. I understand companies have policies, but I also believe exceptional situations sometimes require exceptions. When a wearable product develops what the manufacturer believes is battery swelling and the customer is advised not to use it, I expected a stronger commitment to standing behind the product. I hope Even Realities improves both the long-term durability of its products and its handling of cases like mine, because I still believe the idea behind the product is outstanding.

The requirement for both an app and a computer reduces the device's ease of use and accessibility. As an optician, I'm not a fan of the frame design or the lens choices. That said, I recognize that integrating electronics into eyewear likely introduces design constraints that I'm not fully familiar with.

Device often times breaks for various reasons. Multiple times had to troubleshoot due to connectivity issues. Company runs a scam. The people more likely to buy this product uses prescription lenses, but the company refuses to give a refund or help out in any way because of the lenses.

Warning: Official 14-day return policy ignored after refusing store credit! I am extremely disappointed with Even Realities. I initiated a formal return request for both the G2 eyeglasses and the R1 ring within the lawful 14-day return window. Instead of honoring their official policy, customer service (Serena) went completely radio silent after I refused their $20 store credit incentive. This product combo is priced as a premium item—costing close to a new iPhone—but the actual quality and user experience are completely disproportionate to the high price tag. The flaws are unacceptable for a product marketed as "AI glasses": - The companion app is primitive, with very low adjustment flexibility. In an era where AI coding is so advanced, it is baffling how they managed to develop such a backward app. - There is no voiceprint recognition/isolation. While the microphone works fine in a silent room, it constantly picks up and records voices from the TV or video playing in the background. - The text jumping from the Even AI display frequently causes severe dizziness. - The eyeglass frame pinches the head painfully. - The ring's touch controls frequently misinterpret commands. After only two days of trial, I have encountered too many major flaws. I expect this company to honestly face its product defects instead of intentionally delaying and obstructing customers who want to return them. CEO Will Wang, stop avoiding reality. Issue my RMA numbers and global return shipping address immediately!

Bought directly from EvenRealities and they shipped me an empty box. Their customer support team keeps trying to gaslight me by saying that they weighed the box and that it proves the glasses were in the box. They said that their team weighed the box to be 1.1KG. The problem is that UPS says it was 0.5KG. I gave them the UPS claim number and they lied and said that UPS told them it was 1.1KG. This is an outright lie as I can see the weight directly on the UPS right now. They are not honoring the refund and saying that they shipped it. Warning for all future buyers, please record yourself weighing the box, record yourself unboxing and showing the glasses otherwise this company will just take your money and leave. I will fight this charge tooth and nail and get these liars EDIT: I noticed that even realities responded with the same lies. If I could upload photos on trustpilot I would. I have images of the shipping label on the box that clearly showed the exact weight of the box. They keep claiming that UPS said it was heavier than what was on the actual shipping label and on my UPS portal. Outright fragrant and provable lies.

I received my G2 glasses with progressive lenses, along with the R1 ring and the sunglasses attachment. The first thing I noticed is that they are heavy, very tight, and difficult to adjust to my face. Living in Miami, I had to order them from a distributor in Maryland, which led to several complications. One issue was the ring size; I was asked to get measured at a reputable jewelry store, but the R2 ring I received was too big. I had to pay to have a ring-sizing kit sent to me just to find the right fit. When I put the glasses on, I realized they were digging in everywhere—on my nose and behind my ears—and they felt heavy. But that’s the least of it. The worst part is that the focal point on the progressive lenses is far too narrow; you have to constantly move your head to find the right focus. I own many pairs of progressive glasses, and this isn't normal. The progressive lenses they use aren't good, and to make matters worse, you can't replace them if they don't work for you. The cost for the progressive lenses is exorbitant—over $800—which is an absurd price to pay when you have no recourse if they don't fit properly. I spent $2,000 on the G2 glasses, and honestly, I can't see well with them. Customer service is poor and indirect; you have to submit support tickets just to interact with anyone. Regarding the default iPhone apps, I’ve thoroughly tested the translator, and it has a major flaw. It stacks translated phrases rather than keeping them on the same line; when a new phrase comes in, it jumps to a new line, causing you to lose your place in the text. Before you know it, the entire translation is lost because a new one has started. As a developer, I’m trying to create my own translation plugin using Deepgram and Gemini, but there is absolutely no documentation or guide for the original app, so it involves a lot of guesswork. I don't understand the mystery behind Even Realities not releasing the source code. I think the Even Realities G2 is an overpriced little gadget for what it offers, and it is still in the experimental stage.

Even G2 glasses arrived dead on arrival and never powered on once. They were shipped directly to my optometrist for prescription lens installation, then forwarded to me — they never functioned at any point. I completed every troubleshooting step (multiple chargers, cables, cleaned contacts) and documented everything. Even Realities denied warranty coverage, citing "unauthorized lens modification," even though I provided a written statement from my licensed optometrist confirming only lenses were installed and no electronic components were touched. Their only offered resolution was a $120 non-refundable diagnostic fee with no guarantee of repair. After 4+ months of back-and-forth, I was left with a non-functional $599 device and a $124 ring that only works with their ecosystem. Research their warranty terms and support track record before buying — especially if you need prescription lenses.

They have zero operational infrastructure. Can’t get out of their own way with a dope product. Don’t bother…they can’t fulfill orders and I’d be surprised if their support team knows which end of the toothbrush to use. Too bad.