Even RealitiesReviews of evenrealities.com

I purchased these glasses for use in public speaking. They worked once, and I actually received compliments. Unfortunately, every attempt after that failed. The display became unreliable and could only be read sporadically, forcing me to stop mid-presentation and revert to my phone. It was embarrassing and completely defeats the purpose of the product. The charging is also inconsistent. At times the unit would not charge at all, including the case. Even after setting it aside and retrying later, the issue persisted. Customer service was even more frustrating: I reported the issue and was asked for photos and incomplete instructions on jpeg that were never sent or improperly delivered. After providing what I could, I was asked for even more detailed videos and diagnostics which i have no time to solve their problem. When I requested a simple advance replacement, they required a nearly $600 deposit, plus shipping, and would only refund it if they determined the unit was defective. That condition alone shows a lack of confidence in their own product and the likelihood that I will be $1200 invested in another defective product. To make matters worse, I later discovered that the G1 model I purchased had been discontinued days after shipment in favor of a G2 product. The company has avoided addressing this directly. At this point, the product is unusable and the support process is like nothing i have ever experienced or would ever tolerate in my own medical device business's customer support.

I am writing to express my disappointment regarding my order placed nearly two months ago, which is still showing as “in production.” This extended delay has caused significant inconvenience, and I have not received any clear updates on the expected delivery timeline. Additionally, I noticed a concerning pricing discrepancy. The price displayed on your website was significantly lower than the amount shown at checkout, an increase of approximately $150. This lack of pricing transparency is very frustrating and unacceptable from a customer standpoint.

I viewed the ads online and decided to roll the dice on the Even Realities G2 Glasses and the R1 Ring. The delivery took a couple of months which I was okay with. The order came minus the optional sun glasses clip which I haven’t received and the company isn’t responding to my requests for delivery. The glasses are not adequate for my hearing loss issue due to lagging speech to text performance. The R1 ring is nonfunctional for health tracking. All points considered I will be selling these cheap or they will sit in my drawer of failed experiments. Update, I have now received the missing sunglasses clip. I will await further software updates to see if perhaps the system improves functionality

I was really excited about these glasses and bought them because the ads promised a futuristic, cutting-edge experience. Unfortunately, the reality has been very different. The main issues: Slow AI: The AI responses take far too long to load, making the experience frustrating. Stock data inaccurate: Prices are delayed or flat-out wrong. At times, the screen shows outdated info or nothing at all. Freezing & black screens: On multiple occasions, the device froze completely or went black, forcing me to reset it. For a premium product, this shouldn’t happen. Customer support was polite but only offered troubleshooting steps that didn’t solve the core problems. They acknowledged that some issues come from “third-party data delays,” which just shows the product isn’t ready for real-world use yet. I truly believe this concept has potential, and I’d be open to trying a future version once the technology catches up. But as it stands, the product feels unfinished and doesn’t deliver what was advertised.

I really wanted to like the product, and I do believe the product is almost there, but the software is very restrictive and buggy, which is sad, cause they are shooting themselves in the foot. The hardware is great although their quality check is not up to par, I did have to return my first pair for a warranty replacement. The issues I have are software related. Here is a list: 1. I have to do a "restart" on my glasses almost daily, if I don't, the right and left eye goes out of sync and I will get digital overlay. 2. The software on my Pixel is horrid, first I have to give it tons of permission to just to get my notifications... that's if they actually work, I would say I miss about 75% of notifications... I dunno how hundreds of smart watches work perfectly but they can't get a glass working. 3. the phone has to run a background program as well as the main program, if the main program shuts down then it just does not work. I have to run a seperate software to keep re-starting the even realities program just to keep it working 4. what they deliver is useless at best, the heads up only shows time and one reminder, rest is either an option for notes, news, stocks or map... these are useless, i would love the notes if it displayed more than one or two lines... just make it continuously scroll... how hard is that?? I would have like to see more options, e.g. have a widget for all my notifications, have it scroll automatically so I can see all that's not acknowledged. or have a to do list scroll continuously all the time... dum. Conclusion, I know I early adopted, but maybe, maybe one day they will fire their software team and hire some competent people... or I can wait for google to launch their glasses soon... what a waste of a good idea and product. Edit: this is a response to below, I have already sent this same thing on my Even app to support, so far I heard nothing back, I posted on the same day is this post.

Not There Yet... it's ok but the technology and ecosystem isn't really there yet. it's lacking useful apps and I barely use them. The screen is good but that in and of itself doesn't make the product useful. The most useful case for me would have been the translation but in practice I've been unable to get audio to text translation to work too well with them.