evacuumstoreReviews of evacuumstore.com

I ordered a $350 power head from them. It took a long time to get here. So now about 5 months later the light went out. Contacted customer service and they informed me that they only warranty this $350 power head for 60 days.. 60 days? I guess they must know about its lack of quality. As to the light, the one on the original power head lasted 17 years.. I have ordered from these people before but I doubt I will again.

Not professional. When I called with an issue with my new Riccardo vacuum man who answered the phone very unprofessional and hurried. My concern was not answered. The main reason for the score is that I have called customer service Four times asking for a refund on vacuum bags sent which were the wrong ones. The second ones they sent also wrong. I ordered the correct ones from Amazon and got them the next day. Have not received my refund. Do not buy from this company. Shop locally if you can.

The only place I could find the solution tank for my little green machine. Fast delivery. No problems. I will definitely order from Evacuumstore again.

We ordered a Nutone Central vac to replace our 30 yr old unit. Since the model numbers have changed and the units are different, I wasn't sure we had the right one. I called the phone number on the website and a very rude gentleman answered. When I told him my concerns and asked questions, he acted like I was an idiot. Very rude. I wish I had never dealt with his company

I trust evacuum store . This is my 3rd order from them. I always get the product I ordered and it is exactly as they describe. No surprises. No hassles. Good price too on the vacuum cleaner bags I need. I order a large quantity (36 bags) and great a pretty good price break also! Very reputable company. I highly recommend E VACUUM STORE.

They don't indicate items that are out of stock when orders are placed. Placed an order for a part. They charged me for the part at the time of order. Received no information about the status of the order. Contacted customer service about timing of shipment, only to receive a canned email response saying the item was on backorder. Did not provide any information about an estimated shipping date. After three weeks, I was finally able to get them to answer the phone and cancelled the order.

Ordering the filters for a Riccar was simple and funds were taken the next day... then nothing... 18 days later i wrote an inquiry and was emailed that a case ticket had been made and i would be contacted soon.. several days later another email that it had been shipped, however it was just a label created.. it has been over three weeks now and will be a month if i get the filters 'on time'.. i understand things can get messed up; however the sign of a good company is that communication made and kept up to date.. i won't be ordering from this store a second time...

They never shipped the product. It took 3 weeks to get a refund to my account. Their phone number on the website does not work: 866-972-VACS. Their customer service via live chat are so robotic and unfriendly. Will never use this business.