evacuumstoreReviews of evacuumstore.com

Ordered a part for a vacuum cleaner. 7 days later I get a notice that a "pre-shipping"tracking number has been issued. I wonder how much longer it will take to ship it, let along to receive it once it is shipped. What a scam, they obviously don't carry any stock and order the parts as they are bought. Stay Away

Do yourself a favor and stay away from these clowns. Their website claims that they are located in Norwood Mass, which is about 85 miles from our home on Cape Cod. Took about nine days for a very simple order to arrive. Had I known how long it would take for the order to arrive, I would have simply driven up there and gotten it. I will never deal with these turkeys again!! Nor should you!

The salesperson was extremely helpful with our order. However, the problem was that Sebo sent us a new vacuum which did not work. When I contacted evacuumstore, they referred us to a technician. I was asked for photos, which I then sent. The technician NEVER got back to us. As a result, when I called evacuumstore again, we were told to contact Sebo directly, who, in turn, sent us to a local store which handles the warranty. Ironically, we were sent a defective hose by Sebo, a rarity, and are awaiting resolution. At the price of this vacuum, there should have been no issues. If you buy from evacuumstore, be forewarned that they do not care about you once they have your money.

I called to buy a nutone power head and hose. She told me which one I needed. It came the the hose was wrong. I called again and she told me the shipped the wrong hose but she would send a part so I could fix it with detailed instructions. The part finally came and no instructions.i called again and the guy said he would take care of it. Nothing. Called three more times and couldn't get through. I didn't think I should have to fix their problem in the first place but that is the new world we live. Terrible customer service. Called PayPal to see if they could do something .still waiting. I want the right hose or a refund plus shipping label to send the wrong one back. Buyer beware of their customer service. And so you know I'm in business for myself and would never do this to a customer

More than one year later. I want to thank BBB for trying to get my refund back from eVacuum. They did make an attempt to refund my credit card but the bank had already issued a new card due to the fact that this was looking like fraud. I sent a certified letter to eVacuum requesting that they mail a check for $399 which is the amount of my refund. They did not acknowledge the certified letter, nor did they sign for it. After six months I have yet to receive my $399 refund. It is shameful that this business is even open. I returned they item and paid for the shipping myself which brings the total to $450. But I would be happy to receive my money. I am at a loss and being punished for buying from this business.

Reasonable price, super fast delivery…I ordered a part for my vacuum it arrived ahead of the scheduled delivery and fit perfectly. Thank you!

Ordered some Sebo air scent tabs - the order was a little slow to ship but arrived and is exactly as expected. Would order from evacuumstore again.

Hahaha, Sebo parts fit Kenmore Professional 12 series. I found everything I needed and it was shipped out to me right away. I would definitely recommend buying from evacuumstore.