Eureka ErgonomicReviews of eurekaergonomic.com

Received damaged chair and company only offered to refund less than half of the purchase price. After months of back-and-forth and disputing the charge with my credit card company, Eureka offered a full refund if I canceled the dispute. After canceling the dispute they denied ever offering a full refund. Be aware they are a dishonest company and will try to charge you even if they ship a damaged product. Their website has only glowing reviews because they remove all of the negative reviews.

Terrible so far. I paid over 1,300 dollars for a standing desk. I have received no legs for the desk. Customer service is lying at this point saying it is on its way but weather delays. I have received 10 packages - no weather issues. 5 unreturned call. Beyond terrible.

BEWARE!!! DO NOT BUT FROM THIS COMPANY!!!! I ordered brown leather chairs and received bright orange chairs. And it’s not just me being picky. The chairs match an orange shop vac, and five people who saw them thought I intentionally ordered orange. Even the customer service agent I spoke with saw the picture and agreed they are orange. They aren’t even close to brown, and I’m fairly certain they aren’t real leather as described. Despite the truly awful chairs, AND having to email and call for three days to finally get ahold of someone, I have kept my cool and been kind and respectful, only to be met with gaslighting and corporate greed. After repeated emails pointing out that this was not just a matter of me changing my mind but that I essentially received incorrect items, and that I should not be responsible because of their mistakes, they extended a “gesture of goodwill” and agreed to waive the $425 return shipping cost if I pay the “minimum 25% restocking fee”. Assuming they only withhold the minimum (which based on my experience thus far seems extremely unlikely) that’s $400. Which means instead of the initial $825 return fees, they’re now graciously *eyeroll* allowing me to only pay $400 (at least) because of THEIR DECEIT AND MISREPRESENTATION. So I either keep the hideous orange chairs and am out $1600. Or return them and am out $400 with nothing to show for it except a week’s worth of frustration. This has by far been one of the worst purchases and customer service experiences. Avoid this company at all costs.

I am starting to think the positive reviews are fake. My experience is nowhere near of those positive reviews. I never submitted a review in my life but felt compelled to warn others. I received a chair I paid $199 for as a Christmas gift for my son. It was missing an arm and I have called at least 8 times and left messages with no response. All I am asking for is a left arm not a whole chair. I even emailed with a picture of the chair with left missing arm and the response was they could not view the photo. I have never had any issue with any company or people having trouble viewing a photo attachment I have sent. This is a lame excuse not to take care of an issue caused by their own company. Why ship a chair with a missing arm in the first place and who on earth would cheat a company for a missing left arm. I'm not going on to eBay to make a profit selling one left arm of a Eureka chair. Just send me what I paid for, I paid for a whole chair. Send me the missing left arm. This is a busy time of year but it is no excuse, it has been 10 days with nobody reaching out to me for a resolution. A business needs customer service that's reliable especially if said business messes up.

POOR customer service Chair base squeaking while reclining NO response to multiple emails, messages and calls for support

This is the third desk I have bought from you and the customer service overall is horrible. The first two were supposed to arrive on a Sunday and didn't even ship until Monday, but received an email that it shipped on Friday and never moved until I emailed them asking where it was and why it wasn't delivered on time. Then one of the keyboard trays was not drilled correctly and I needed a replacement. After a bunch of hoops I had to jump through to prove to them the piece was defective two weeks later I finally received a new part. Now desk #3 said it shipped, but the tracking never moved until I emailed them, then the delivery delayed two days late. When it was finally delivered and we started assembly we realized a lot of the pieces were missing. We looked at the box and it says BOX 1 OF 2. Tracking was for only 1 box. Why would you only ship one box???? I had to email and call for them to ship the other box. What is going on in the shipping department that they don't know there should be two boxes and ship both especially when it's on the side of the box. We had to wait two more days with the desk half assembled to get the rest of the pieces to put it together. That is unacceptable. The desks are nice, but the customer service is makes or breaks you as a business. We will never order from you again.