Educational Testing ServiceReviews of ets.org

Wish I could give no stars. I have had my ETS account for about two years now since I had to take the Praxis to get into my grad program. I have one more test to take, and I signed up and paid for it under my existing account. Since I first created my account, I got married and my name changed. Within minutes, I saw where it said that I would have to create a whole new account with my new name. I immediately cancelled the test under my old name and created a new account with my new name. In the cancellation email, I saw that it said I would only receive a 50% refund from cancelling the test. I called and spoke with a representative as well as a supervisor, and they told me that there was nothing they could do. I asked what exactly I was paying for then and where the other half of my money is going. She said it's to hold my spot, and that when I take that spot and cancel, in so many words, they are losing business because someone else COULD HAVE signed up for that spot. Well ME, THE SAME PERSON, signed up for THE SAME TEST, DAY, TIME, only under my NEW name. The cancellation was done in literally minutes. I understand having a cancellation policy, but this is not for another MONTH. I know with 100 percent certainty that I didn't cause them to lose out on any business. Ok sure, "it's their policy," but the policy NEEDS TO CHANGE. Maybe if I were to cancel a week before, sure, refund me 50%. But OVER a MONTH away?? It's unacceptable. We have literally no other options to take these tests, and these people are taking major advantage of STUDENTS. And BECAUSE we have no other options, I'm sure this will do no good since people don't have the choice between this horrid company and ANYWERE else. It's disgusting and they should be ashamed. Not that my sob story matters, but they are raking in money left and right over outrageous testing fees, while I am working two days a week, barely getting paid because I am student teaching most days in order to graduate and get my Master's degree in Education.

Have tried to get a refund since may. I ordered a Home Edition Test, but when I wanted to book my test, there were no tests available. Since I was under time pressure, I had to get the test somewhere else, and I requested full refund, since no tests were available, and they guaranteed a test within 24 hours. After writing several emails and waiting on the phone for hours, it has not been possible to get through yet. I would really like to get my money back.

I have struggled with ETS for more than a month now in order to get a refund from a test that was cancelled in accordance to their cancellation policy. First I was promised a refund within a few working days. After a few weeks no refund had been received so I contacted ETS through email, phone and even on social media - they never seem to be answering their emails and talking to an agent on the phone was like talking to a machine that had been programmed to say certain things rather than respond to the customers inquiries and questions. So they asked me to prove that I cancelled my test four days prior to the test day (even though they should have access to this themselves as the booking was registered online and the cancellation was made by one of their agents). So I sent them a complete transcript from my profile on their webpage where they could see the time of event of any scheduling, rescheduling and so on along with all emails I received from them. However they still ask me for more proof? How is it possible for the customer to send more proof than the correspondence between ETS and the customer along with profile information which they already have available? ETS is a big scam and their customer service is a joke and absolutely non-existing. I have now chosen to take legal actions against them and have involved both my bank and credit card issuer, as I have no other way to get through to ETS

The worst customer service in the world, I took the TOEFL TEST HOME EDITION, in the website it's written that the results would be available in 6 working days, it's been 2 months and still nothing! I needed the scores for academic purpose I tried to contact them and nothing happened, no answers at all!! I asked for a refund and still nothing instead they charged me with 276 euro and I don't even know why and for what!!! THIS IS STEALING!!

Like other people said, I also had a bad experience with customer service. No answer at all. I need to cancel my TOEFL test, and I will try to get refunded. I hope they will give me my money back. I would most definitely not recommend the home edition. This is highly unfair and dishonest from their part. They just take advantage of the covid situation. That's too bad!!

Terrible customer service, no respect on their customer at all. RUDE!

Absolutely the worst! I took the test because was the only one with the home edition, I had to use that one due to covid. They said my scores would be available within 10 days. It’s been 3 weeks and nothing. They only sent me an email after 10 days telling me it will take over 4 weeks because it’s being held to review. I am absolutely desperate because university starts in 2 weeks, and I’m missing all the deadlines. I can’t even sleep at night of how much anxiety I have over this, and they said there’s nothing they can do. I live in United Kingdom and can’t call them since their phone is from USA, so I try using their live chat and it is absolutely useless. I had to wait 3 hours in a queue!!! Only to be told there’s nothing they can do! I’m on the edge and freaking out. IF YOU CAN CHOOSE, DO NOT EVER TAKE THIS TEST! No one deserves to go through such stress, SPECIALLY WITH THIS TEST BEING EXPENSIVE ! You pay so much, have so many sleepless nights to study like crazy to pass this test, for in the end, they don’t tell you anything, they don’t reply with anything useful or Many times they didn’t even reply at all! ABSOLUTELY THE WORST!

Never take the TOEFL HOME EDITION, IT'S A SCAM! I've taken this home edition exam as in France it was difficult with the Covid to reach a test center and was expected to have my results by 6 to 10 days, but it's been a month and I still don't have them. They have put it on hold without even telling me, I had to call the customer service multiple times to know that I was on hold and they wouldn't even give me the reason except "it's a matter of security" like if I was a terrorist that's insane! Today, I still don't have my results and thanks to them I've missed all my deadlines to get an exchange. You don't even have the right to get a refund whereas it's their fault, if you have the opportunity, take the IELTS or the Cambridge certification which has much more integrity than these scammers!