Stephanie M.
Never received product
Ordered a gift for my son on 12/4. The tracking website never went past "packing," so I contacted them again on 12/19 via chat. They offered me a refund or a to try to fulfill the original order. I chose to fulfill, and the tracking again never went past "packing." I e-mailed and was told it was re-processed on 12/30. I called on 1/3 and was told they would expedite the order and I should hear something within 2-3 days. I never heard back from them until a week later, when they finally just refunded my order. Ridiculous.
Response from EthikaAug 5, 2025
We’re truly sorry for the experience you had and the repeated delays and lack of follow-through on your order. We completely understand how disappointing this must have been, especially when you were trying to get a gift for your son. While we did issue a refund, we know that doesn’t make up for the time and frustration you went through. We are always looking for ways to improve both our fulfillment and communication processes to prevent situations like this in the future. Thank you for your honest feedback—it’s helping us do better. —The Ethika Team