EthikaReviews of ethika.com

Response from EthikaMay 1, 2024

Hi Emelie, we're sorry to hear about your experience and understand your frustration at not receiving your items. However, after a thorough review of our records, we found that the order reference number (and format) you provided does not match anything in our system, and we have no orders or support tickets associated with the email address you provided. This leads us to believe you may have us mixed up with another business. Please contact us directly at https://www.ethika.com/contact so we can resolve this issue as quickly as possible.

Response from EthikaMay 1, 2024

Thank you for your feedback. We're sorry you didn't like the fit of your items and that you weren't happy with the current return and exchange process. We seriously consider feedback like yours as we continually strive to improve the customer experience. If there is anything that we can do to assist you in the future, please reach out, and we will do everything within our power to make the situation right.

Response from EthikaMay 1, 2024

Thank you for taking the time to leave your review. We apologize for the experience you had with your most recent order. We are happy to see that you received the help you needed and that we refunded you for the missing items in your order. It appears we were delayed during the holiday season, but we were able to contact you and resolve your issue within two days. Rest assured, we are actively investing in enhancing our service and offerings to provide a better customer experience. We sincerely hope you will consider giving us another opportunity to serve you.

Response from EthikaMay 1, 2024

Hi Shibuya, we're sorry for the experience you had with your order. We've looked into this for you and do not see anything from FedEx regarding your delivery. The tracking shows the package was successfully delivered on 12/20, the day after your review. We're sorry again for the delay, as the holidays are very busy for the mail carriers.

Response from EthikaNov 22, 2024

Thank you for your review, Gabi. We're very sorry to hear about the issues with your order and the difficulties you've faced in reaching our customer service team. This is certainly not the experience we want our customers to have. We understand how frustrating this must be, especially when you're unable to get a response through the provided contact methods. We take your feedback seriously and are looking into why our communication channels failed in this instance. We want to resolve this issue promptly and ensure you receive the correct items. We've asked you for more information but haven't heard back yet. Please contact us directly, and we will address your concerns immediately. We value your business and are committed to making this right.