eTax.comReviews of etax.com

Horrible experience, I got yelled by both reps telling me it was my mistake, yes it was because I used their company, no charges disclosed until my taxes were ready to be filed. And I was given wrong information and then told I was lying. Just plain horrible. . P.S. The rep i had originally spoken called me to apologize for the negative experience and offered a partial refund of the charge. I did appreciate the call.

Took fees that were not disclosed. The disclosure indicated a $39.95 fee but $144,80 was taken. This company is a total scam. Do not use! (This was etax.com and for my income tax submission)

I owed Federal taxes. As this stated filing was free when asked for my payment method I felt I was paying the IRS. I did not see where State was filed so I called Customer Service. Very RUDE!! Told me to READ READ READ! I ended paying more than I am getting back. Very misleading. I have done my own taxes for years. I will never use this company again.

#1 the IRS and eTax website claim it is free service! It is not. After you fill everything out they want 29 to transmit return! I agreed to the fee since i spendt 45 minutrs filling out there forms. I just received my refund but because I chose to have fee taken out of return they charged over $100. Total ripoff. Buyer beware.

They took money out of my refund for fees I was not aware of. Bait and switch, false advertising, unfair business practices showing "free e-file", "start for free-fastest way to maximize refund", "e-file is free and included" misrepresentations. They kept 94.85, stole it! If I could give a zero stars I would. Then when I called them they hung up on me. Don't use this company.

They do not have the option to allocate the healthcare premiums to one person. My daughter was filing her taxes and needed to allocate the credit to me as she we were under the same plan for the household, it doesnt let you allocate and only lets her take the credit. Had to request refund and go to taxact who had the correct option.

SCAMMERS! You see those videos like the call center scams… yes that one… TERRIBLE CUSTOMER SERVICE- rude and disrespectful! Takes forever to reply! Horrible tax returns! Wouldn’t even help or totally ignorant with where I was living out in rural/remote! I would not spend a cent on these you know who! I don’t recommend them at all! I’d suggest you go find someone who actually knows what they’re doing!

I have faith in the accuracy and support offered through this product. Tax prep is not my forte; however, I never feel like I’m in over my head. Just follow the prompts!