eTax.comReviews of etax.com

Honestly stay away, I picked them because they offered the highest return even though the price was higher then others. Only to get a tax refund $1300 then what they told me. No explanation either. Aren’t answering my questions.

I used Etax for a 1040 and I paid my tax. Just got a letter from the IRS 6/20/2026 wanting their money. I'm beyond words I've contacted my bank and they're Handling the case against them, we will see? Ruined my father's day I would like to sue these people.

At the end, when I went to submit my return I was going to be charged a twenty five dollar fee. They actually took one hundred dollars that was not in the fees. Where did my other seventy five dollars go to?

1. Not free and total scam! I was charged almost 100 dollars and they even forgot to file my state tax. 2. Support /customer service is basically non exist. The 2 agents were rude and nasty. They made mistakes but falsely blamed me not providing the information they requested. Now I am late on my state tax. 3. Just talked to a CS supervisor who is better and hopefully gets my issue resolved. 4. Update: they rushed my state tax return and it was completely wrong. This business deserve 0 star!

I used e-tax.com last year for my 2024 tax return and was only charged $29.99 so I use them again this year for my 2025 tax return from what I remember seeing they were charging me $29.99 again. Now my tax return in 2025 was pathetic to say the least I was supposed to get back $147, instead $52.15 were deposited into my account I called to find out what happened they stated that I was charged $100 for my return. Make that make sense when I'm filing a 1040EZ single why would I pay $100 to have my tax return prepared for me when I can do it free anywhere else last year I was charged $29.99 this year was charged $100!!!! I called customer service to find out what happened and the lady was very rude and stated that I was charged the same amount of $100 last year I just didn't notice because I got back $1,203 but this year I noticed because I only got back $147!!!!! No lady I distinctly remember at the end of the transaction it breaks everything down and you have the choice of paying the preparation fee out of your tax return and I distinctly remember it's stating it was only $29.99!!! I would have never accepted the return if I was going to pay $100 when I'm only getting back $147 in federal tax returns Make that make sense I will never use them again to file my tax return. I was under the impression using a service like this would get my refund faster but I still waited weeks and weeks just like everyone else so next year I will be doing it the slow cheap way I will never use this service again who would pay $100 to file a tax return where your only getting back $147. Customer service rep treating me like I'm an idiot I would have never agreed to that I clearly saw what I saw.

Free my arse.

Total Bait and switch. I expected to pay to E-file but $39.95 for Fed and $39.95 for state and a $80.00 to use the program. These fees were not disclosed until the very end. That way they know most people will just pay. I bailed and went to another service. They imported my previous Turbo Tax and charged a total of $14.99 for everything.

DO NOT USE ETAX TO DO YOUR TAXES UNLESS YOU WANT TO BE RIPPED OFF! Etax charged me excessive fees for a simple income tax filing with income under $50,000. I was charged $144.00 and was not shown a page with the amounts when I filed. They did not post a breakdown of these charges. When I called them for a break down of the fees they tacked on many hidden fees. Their site also looks like a government site but it is not. You can go to the federal government site and complete for free or much less. I won’t make this mistake again!