eTax.comReviews of etax.com

Free my arse.

I made an earlier review on ETA that after reviewing all options that was based on only 1 minor thing and with careful consideration am changing my review to 5 stars.They walk you through the entire tax process smoothly have all the paperwork you need,and there is simply no easier way out there to file your taxes for the low price of 29.95.Ive searched everywhere and no company beats that price when not using a free one.Money is important these days especially now.I would recommend this company time and time again. Nancy Tippins

Total Bait and switch. I expected to pay to E-file but $39.95 for Fed and $39.95 for state and a $80.00 to use the program. These fees were not disclosed until the very end. That way they know most people will just pay. I bailed and went to another service. They imported my previous Turbo Tax and charged a total of $14.99 for everything.

Great experience overall! The representatives were professional, patient, and took the time to clearly explain everything to me. The process was smooth, and I felt well-informed at every step. There was some initial confusion regarding a capital loss carryover, but it was handled promptly and ultimately resolved to my satisfaction. Any questions I had were answered clearly and respectfully, which made the experience stress-free. I especially appreciated the follow-up and the effort to ensure I was satisfied. It’s clear they value their customers and stand behind their service. I would definitely use them again and recommend them to others.

I’ve been using eTax.com for a few years now and honestly have had a really good experience every time. It’s straightforward, easy to use, and just works without any hassle. The pricing is also very reasonable, especially compared to some of the bigger names out there. You get what you need without feeling like you’re overpaying. I’ve recommended it to a bunch of family and friends, and they’ve all been happy with it too, which says a lot. I’ve seen some negative reviews, but that hasn’t been my experience at all. Based on what I’ve seen personally and from people I know, those seem like the exception rather than the rule.

DO NOT USE ETAX TO DO YOUR TAXES UNLESS YOU WANT TO BE RIPPED OFF! Etax charged me excessive fees for a simple income tax filing with income under $50,000. I was charged $144.00 and was not shown a page with the amounts when I filed. They did not post a breakdown of these charges. When I called them for a break down of the fees they tacked on many hidden fees. Their site also looks like a government site but it is not. You can go to the federal government site and complete for free or much less. I won’t make this mistake again!

Horrible customer service. Misleading website charges your without consent after putting bank information in to receive tax refund.

Absolutely deceptive practices. The IRS recommendation and link to file taxes for free with an adjusted gross income below $89,000 is not supported at all. I used the platform entered the information and was prompted to pay my owed amount. My bank statement immediately reflected a $29.95 bill from eTax. At no point in the platform are you alerted to any element of the filing that triggers a "premium" service or ineligibility for free file. There was no charge shown, and no opportunity to authorize that charge. The customer service representative argued with me and, ultimately hung up on me.