Etana Custody Reviews | Read Customer Reviews of etana.com

Etana CustodyReviews of etana.com

3.1447 reviews
Banking & Money
999 18th St, Suite 3000, Denver, Colorado

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Etana Custody

About Etana Custody

Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.

Etana Custody (etana.com) has 447 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: etana.com
Website: etana.com
Category: Banking & Money
Location: Denver, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 54% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Etana Custody reviews

447 approved reviews, newest moderated first

Ken
Dec 27, 2023
Consistently exceptional customer support
Customer support from Etana is consistently exceptional! You get the feeling the support team always have your back.
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Gax H.
Dec 13, 2023
ETANA support is very worsed.
ETANA support is very worsed. When they team started account reviewed,I submited they ask files. And for now,They don't have any feedback email to me. I still have money by ETANA account but my account is already disabled.I try to reach out they support email,not any reply,is has been 20 days ago. PLEASE NOTICE THAT COMPANY SUPPORT IS VERY WORSED!! Ticket num is 398648
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Jean Marc Pierre G.
Dec 11, 2023
I added a bank account
I added a bank account. It was easy and very fast (next day).
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Michael
Dec 9, 2023
As an infrequent user of the Etana…
As an infrequent user of the Etana Trust platform I was informed my account would be suspended due to lack of use. When I attempted a log-in to comply for continued service I realized my 2FA code had not transferred to my new phone. Etana support provided the guidance I needed and the issue was quickly resolved.
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Baldev P.
Dec 7, 2023
Needed to update my 2FA as my phone got…
Needed to update my 2FA as my phone got water damaged. I created a ticket and Etana Support was very prompt and efficient in resolving the matter
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Paul F.
Dec 6, 2023
Professional and fast completion of Deposit request.
The professional and prompt response to my request to speed up a deposit into my account. The acknowledge of the fact that I had accessed my account to check if I had done so and the very informative and timely correspondence were very much appreciated. And the deposit was received very quickly,
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Andy S.
Dec 5, 2023
Updating my residential address
I had to update my residential address and was expecting days of back and forth communications, lots of hoop-jumping, unhelpful replies and general nausea. How wrong I was. It took a very short time, just a few hours before I received confirmation that the job was done. It was a great relief as I have had too many bad experiences with bank and crypto exchange compliance departments. So relieved that this time it was a much less stressful experience. Thanks Etana Support.
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Mo J.
Dec 2, 2023
I have been a client of Etana Custody…
I have been a client of Etana Custody for a few years now and it has been a splendid experience from the beginning. I recently requested a funding account be added and the approval took only a few hours. The customer service is excellent as always. Thank you.
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