Estée LauderReviews of esteelauder.com

I haven't tried Estee Lauder in the past but have heard good things. I decided to buy myself a new foundation now we can get out and about again and to try and make myself feel good. I was unsure on the shade to go for and a lot of our beauty counters have closed, even in a large city. I spoke with Beth this morning, who went through all of the options with me, asked me to send over a photo and she matched my shade and answered any questions I had. I am really happy with the service I have received and I do believe this gets companies their business, had no one been available or weren't helpful I wouldn't be parting with my money. Unlike other online chats available, the responses were quick, not as though they were talking to numerous other customers at the same time. It felt like a much more personal chat and I got the help I was looking for. I have given 5 stars even though I have not yet tried the products on order, purely because what a great company to accept returns on foundations if the colour isn't perfect even once you've opened it !! (Within reason of course), so even if this isn't 'perfect' for me for whatever reason I can return and try another etc. A really good service, its hard to part with £35 when you feel unsure over the internet but this puts minds at ease. Thank you for the great customer service and for a fantastic returns policy. Although, I hope not to use it.

Whta I like is the lipsticks. They are really good.

After a very bad experience during Cyberweek with DE EL shop I gave them one more chance and I must admit that the customer service has very much improved. Hopefully the November incident was just a bad coincidence. Thank you - my last order was handled perfectly with fast delivery and as always great quality products.

I have ordered foundation from EL and it is absolutely fantastic. Definitely worth the money especially if you have oily skin. I have matched the shade of foundation on line via the website and it looks perfect. I have found my match and will purchase it in the future. The only down site is that the pump doesn't come with the foundation and have had to buy it separately. Plus I have received two samples of my choice and delivery is for free. I did not have any problems with delivery as well.

I have always had great experiences with Estee Lauder and I love their products. I just read through some of these reviews and I am SHOCKED. They have always treated me with the utmost respect and have been overly generous whenever there was an issue. (Very seldom) I DO find that their online service is better than their beauty counter service though. Just something to consider...

Best products

I love love love... their perfectionist pro rapid brightening treatment. It completely transformed my skin!

Trabajé con Pino Urech , de Estee Lauder, cuando gestionaba Jo Malone, y mi experiencia fue FANTÁSTICA. El tiempo que estuve contratada , me sentí muy valorada, bien tratada, y siempre en formación de parte de la empresa . Pino fue una jefa muy profesional, sería y justa en sus equipos . Tenía en aquella época a su cargo a María José Quero , que dirigía los equipos , con muy muy buen criterio , una jefa con una implicación del 100%, y de quien aprendí mucho . Hicieron un gran equipo , y la encargada que me formó , Raquel , en Castellana , actual supervisora , con merecido ascenso , fue el remate de un equipo súper profesional , motivado y grandes embajadoras de la marca . Mis mejores deseos de crecimiento para la firma y las personas que la gestionan . Con responsables así , el éxito está asegurado . Gracias por enseñarme tanto . Mis mejores deseos para estas 3 jefas que engrosaron mi curriculum con gran orgullo para mi .