Estée LauderReviews of esteelauder.com

I tried to place an order on 4 occasions, it would not go through, on this fifth occasion it went through but charged me £66 more than the other 4 times, I then realised it had picked up items in my 'saved for later' I phoned them immediately. they said rather than cancel the complete order, then would just either remove the two items or not charge for them. I was charged completely and when they arrived, the two items were missing, but the picking note, said they were sent. I phoned again and was told to report the two missing items in an email. I did so, the first girl Kelly seemed Ok and told me that the refund had gone through and that I should have received them. I told her that they were not sent. I complained again, then a full 4 days after I received the items, I was asked to photograph the contents and box, how ridiculous. The packaging was bitty cardboard and made a mess, so this was re-cycled. Don't know what sending a photo would prove, Emily was not helpful, and I emailed her back on 4th November and have not had a reply. The phone service is good, but forget the customer services on email, they are terrible.

After being messed about several times by the department stores in local areas i rang the head office who, at first, seemed to be extremely helpful. As a gesture of good will i was offered a certain product to resolve the issue i had and ensure i didn't go further with my complain. The advisor seemed very helpful and was more than willing to give me an E-Mail address for her manager to make sure i sent a message explaining what had happened, what the resolution was and how she helped me. I recieved an E-mail back thanking me for the feedback quite quickly. Two weeks on I am still waiting for the item that, according to their advisors, should have arrived last friday. After trying to contact them and ringing relentlessly I am giving up. This is a poor, unprofessional and ridiculous company, who will do what they can to avoid admitting fault!

One of their products leaked in a bag with 2 other products. Following discussions with a number of local EL counters, we contacted the head office who asked us to post it to them and they would sort it out. That was 6 weeks ago and respite emails and a record of delivery to them, we have heard nothing. I am very unimpressed with everything about their customer service. They are happy to sell but seem reluctant to stand over their products

Big, fancy, glittery website...just keep it plain and simple.