Estée LauderReviews of esteelauder.com

I had a bad experience by purchasing on the Estée Lauder.it website, enticed by the advertising that promised in a gift a clutch with products to those who had made an order of at least 65 euros, I made my first online purchase on this website, result: The amount to be paid was immediately and regularly withdrawn from my account (with relative bank notification, transaction number and order number as a reference) but it is my pity though that there is no track on my site Esteée Lauder For a fee! I have never received an email confirmation from Estée Lauder (and it's been over a week now). In short, for Estée Lauder Italia I did not make any order despite the payment in her favor! At that point I decide to contact customer care via the phone numbers listed on the site but I find out that one of them is always busy and then falls to the line and instead answers only one secretary in which you can not leave messages because it is perpetually full ! I write email to all the addresses mentioned on the site but no one has ever answered my emails in a week! I try to contact customer care via the official facebook page by posting messages with all order and transaction references but even there no one at a distance of more than a week ever responded to me, although on that page somebody who manages it is there , Because new posts that advertise their products are published! Then I ask: why not respond to customer messages ?! Also I find reading the bad reviews on the facebook page that so many other customers are in my own situation and waiting for the products bought and answered to their countless emails and phone calls for several weeks! I wonder how it is possible that a prestigious company like this has such a poor e-commerce and a ghost customer care! Bad experience, highly disliked site!

I recently placed an online with a 15% discount. Waited over 6 days for my order which i did not receive. I rang up customer services who told me the item was out of stock. Why did the website not state out of stock and therefore not take my money. I did not receive any notification that the item was out of stock. I now have to wait for my refund. Very annoyed at the poor customer service. I could still be waiting for my order had i not contacted customer services

THIS PRIVATE COLLECTION FRAGRANCE is not like the ORIGINAL fragrance my mother, grandmother and myself had been using during the 70's and 80's. I have bought various Estee Lauder perfumes from you over the past few years and because unfortunately, I can NO LONGER buy the original Estee ???? for some reason so for Mothers Day bought bought what I thought was the "Original Eau de Private Collection" which I have not bought for over 20 years. I use Estee, Knowing, Beautiful and Private Collections - Tuberose Gardenia but have been on a waiting list for a very long time for the ORIGINAL ESTEEwhich is not longer available either. I have read Reviews that NOW say the NEW Estee is not the same as the old one. Women have written up that the New Estee Fragrance has changed, it does not last, they have asked to bring back the ORIGINAL ESTEE. I have had ONE SPRAY of this so called PRIVATE COLLECTION and it could be any cheap perfume from anywhere, Estee perfumes were once known to be the best in the world as far as we were concerned bu they are obviously changing the fragrance of them. I also used Chanel No 5 so may be it is worth going back to if Estee Lauder are changing their fragrances. I will not buy Estee any more after reading the Reviews and I will no longer use the Original Private Collection. Let me know how you wish me to return this, I will put on Face Book the out come of this.

Terrible attitude from staff after I dared to ask about an online offer on their john lewis website. I was in the JL store and asked the staff at the Estee counter about a reduced eyebrow pencil if it was in stock. Yes, why not ask the store when it is their item. Instead I was greeted with staff who said, perhaps you mean Elizabeth Arden or something cheaper? try boots! we don't sell cheap products here. notice the emphasis on cheap! I didn't not notice it, as they smirked and looked me up and down as if I was some reject, who can't afford their products. I have bought many over the years as I like classic make up. I won't be buying Estee again I don't like people looking down their noses at me for asking such a normal question. I was always taught to be polite to my elders and show them respect yet, it is hard to when they are treating you with such disrespect at a make up counter. Estee lauder being such a high end brand have lost my respect and custom. I don't go to buy products from counters where they bully you for asking a question and make you feel as if you are no better than soemthing stuck to their shoe and shoot vicious looks your way as you walk away. I therefore went and bought at MAC who treated me with respect as I leftt he store I noticed the Estee Lauder counter women still mocking gossping laughing and mimicking my movements rolling eyes tutting! yes how grown up they were. I am not blind as the glass when you walk out shows there reflection perfectly so I could see everything they were doing behind my back. I turned faced them to get their mouths drop as they realised I had seen their mocking. horrible service for such a great company if you want your company to decline carry on employing such rude people because the whole counter is always empty whenever I have walked past I wonder why? other counters I have been to have been kind and helpful. never again! what is awful about such high end companies is they won't even reply or apologise at all if they do it will be oh sorry! and nothing more to keep anyone's custom. if I walk past now the people on that counter sneer I am pretty sure they read the review. I dont care as customers shouldn't be glared at if they walk past the counter. They stomp around the store as if own the place and they aren't even managers. Terrible.

I always judge a company on how they respond when something doesn’t go to plan so that’s why I state that Estee Lauder is rubbish at customer service and fplenty of other reviewers think the same! Waited a week for my order to arrive only to find that although the delivery note stated that I had ordered what I wanted the contents was totally wrong Okay so mistakes can be made so I returned it the same day requesting a replacement After another week didn’t receive anything or even worse no confirmation of receipt or whether I was going to receive what I had ordered so contacted them by filling in their form online asking for a EDT Although I was assured that my query would be dealt with usually within 72 hours still no answer So I sent again requesting that they do me the courtesy of responding to my query Still no response so today I was going to put a charge back into action. However before I did I had an email from PayPal to say they had given me a full refund. What more could I want? Well an apology would have been a nice. Just a quick email would do or even better how about letting me know two weeks ago what the heck was going on!!! I’ve worked in and taught customer service over many years and one of the cardinal sins is not letting your customer know what’s going on. For one thing if you don’t its plain rude and for another it says that the company just wants to take your money and doesn’t value your custom Shall be thinking long and hard before I buy anything from them again

At first, everything was fine. But shortly after opening the products, I began to have problems. All of the products seem to have gone bad within a couple of weeks of arriving! I finally got the attention of someone who offered me a free product. I declined, as all the products I have purchased have gone bad. I got another reply saying they'd look into it and do whatever it took to make me happy. Here's an exact quote "that we may resolve this matter to your full satisfaction." That was the last message. Maybe they don't understand the internet? That we expect prompt answers? Maybe they don't understand that we expect products that don't go bad within a couple weeks of purchase? Maybe someone should tell them?

I ordered a product online during the week of Black Friday shopping. When my order arrived I noticed it was the wrong product. It was a dry skin formula and I have combination normal skin. My first call to customer service was very pleasant and the representative was very helpful and told me she would send me the product in the normal/combination formula. The next day while I was at work a supervisor from Estée Lauder called me and told me the young lady I spoke to the day before handled my issue wrong and that the mistake with my order was mine not Estée Lauder's. She kept telling me the sku number on my order was for the dry formula. I told her repeatedly that I don't think any consumer would be expected to know or order something by a sku number and that if she looked at my order details and receipt you can clearly see that nowhere does it state this is the dry skin formula I was ordering so how is it my fault. She was very condescending and clearly just wanted to tell me I was wrong. So long story short..... I threw out all my Estée Lauder products and bought an entirely new products from Clinique. I was loyal to Estée Lauder my whole life (I'm 47) but have turned my back on them since that supervisor called me and let me know I wasn't important enough to be nice to.

Estee Lauder ist der Vertragspartner wenn man über M.A.C Cosmetics bestellt. Der schlechteste Kundenservice den ich je erlebt habe! Ware wird 3 Wochen nicht geliefert obwohl im Shop stand: Sofort Lieferbar! Auf Nachfragen erhalte ich nach FAST 2 WOCHEN(In welchem Universum brauch man bitte so lang für eine Antwort??!) per Mail eine Antwort das meine Bestellung Aufgrund eines Systemfehlers storniert wurde! (Ich hatte Rabatt auf meine Bestellung) Meine Freundin hat etwa eine halbe Stunde später mit genau diesem Systemfehler bestellt und Ihre Ware wurde geliefert! Eine absolute Frechheit! Die Rückzahlung wurde erst nach 4 WOCHEN durchgeführt! NIEMALS WIEDER!!!