Estée LauderReviews of esteelauder.com

I’ve been wearing Estée Lauder for 34 years and I just bought a new bottle last week,it’s disgusting,it felt like paste on my face and it made my complexion darker,it looks like I’m 10 years older,they destroyed this makeup,I’m bringing it back and I’ll have to go with another company,very sad to say this but I think they have made the biggest mistake in there life,I want my money back,I was buying it at Macys but it’s coming back,🥶😖very bad don’t waste your money

Really shocked at the news of your high court case against Ms Malone for being a person . Lost all trust. Will not buy from a company with these ethics.

Bought this as an alternative to MAC as EL have better shades. However upon buying their DoubleWear foundation I was seriously disappointed. I've watched tutorials on how to apply and they say 3 pumps of the foundation is enough... it isn't. It's a very watery runny consistency and my biggest issue with it is as soon as you start applying it, it's setting... giving you not much time at all to apply it!!! This alone puts me off, not only that but it seems to patch up in places, no matter how hard you blend it into your skin. For the price, it just doesn't match up for the quality. Now I'll have to find another foundation:(

I have been a loyal Estee Lauder customer for 15+ years, using Double Wear daily. The new formula is absolutely terrible and nothing like the origional. My usual shade (3N1) looks completely different on my skin and is oxidising, turning orange shortly after application. I have spoken with Customer Services today to try and get a refund but as I purchased from a 3rd party, this has been declined. I waited over an hour to speak with someone and when I finally got through, they did not have any knowledge of Estee Lauder products. Appalling service for what is meant to be a premium supplier.

I have been a loyal Double Wear customer for years and I genuinely think Estee Lauder is about to lose a huge number of long term customers including me. The decision to suddenly change a foundation that millions of women rely on feels careless and completely out of touch with what people actually use this product for. The new formula is runny, it claims to control oil but somehow makes my face look more oily, and the finish is sticky in a way the original never was. I understand some people like a dewy look but many of us do not, and this could easily have been introduced alongside the original instead of replacing it overnight. I also understand there are new EU restrictions but the way this was handled was not customer friendly at all. The shades are not the same. I have worn 1N2 Ecru for years and the new version is noticeably darker with an orange tint. I hate it. I am already looking at alternatives from Dior and Lancome because this feels like a real betrayal of a product I trusted. It does not stop there. The SPF detail has disappeared from the front and the overall finish is nothing like the Double Wear we all know. It feels like decisions were made based on assumptions about what customers want but everyone wants different things, and removing the original formula without warning was not the way to do this. Estee Lauder could have introduced the new version gradually, collected feedback, improved it, and only then phased out the old one. Instead, people have not even had time to find a suitable alternative. Very disappointed Estee Lauder, very. If this was a cost saving move, it is going to backfire.

I have been a loyal user of your Double Wear Foundation for many years. After trying several other brands in the past, I found your product to be the only one that truly worked for me, and I have consistently loved its quality and finish. However, after purchasing what appears to be the newer version, I am very disappointed. The texture is much more runny than before, and instead of the long-lasting matte finish I relied on, it absorbs into my skin like a cream and leaves my face feeling sticky. This is a significant change from the formula I trusted for years. I would like to know if the product has been reformulated, and whether the original version is still available. If this issue cannot be resolved, I will unfortunately have to consider switching to a different brand, which I would prefer to avoid given my long-standing loyalty

I’ve used double wear for 15+ years after transitioning over from Clinique when they messed with a foundation that worked as it was. The new formula is awful. As someone with very oily skin this was the only foundation that worked (and I tried all brands). Now it doesn’t work. Nor does it provide the coverage I wanted. Yes, you can double layer (bottle goes quicker, requiring more frequent purchases!) but even then it’s not as good and the colour isn’t the same. I’m a long standing fresco but it looks terrible, darker and patchy after a full days wear. Why companies like Estée Lauder change a product that has been a best seller for 30+ years is beyond me. You’ve now lost one loyal customer as I search again, as I did when Clinique did this, for another product. Very disappointing!

I've been using Estee lauder double wear foundation 4n1 for over 15 years. Estee lauder what have you done? This new formula for 1 is a completely different colour, it oxidized, it separates on my skin, transfers on to clothing, but worse of all it's STICKY! my blusher is fighting against my cheekbones! Thanks to estee lauder I'm having to go on a expensive hunt for a new brand of foundation. You have let your customers down badly and I'm sure your sales will reflect on this.