Estée LauderReviews of esteelauder.com

I tried the Estee Lauder Night Repair Eye Supercharged Complex for the first time a few weeks ago. What have I done??!! This product should come with warning in BIG RED LETTERS. I have red chemical burns underneath my eyes and upper eyelid that still look terrible weeks later. I feel like I have aged 10 years. Clearly this reaction does not occur for everyone, but please be careful and test this product first before use.

I went to an Esthee Lauder store in IFC, the sales lady made me believe that if I buy 2 products I could get 2 gifts set for free, I believed it. But when I had to pay she said it’s free if you add 450 HkD. I still purchased the 2 products and redeemed one gift set and add the amount requested. But I can out of the store with a very bad taste, I feel cheated and I promise myself to never get to that store again

I have been using Estee Lauder products for years. However, I just found out that they still finance animal testing in China! I am so disgusted and I refuse to use their products until they stop being complicit with animal testing.

Quite shocked that such a major international luxury brand can treat customers so badly. Quite apart from inept sales staff, my experience of EL Customer Services was extraordinary following a rather severe allergic reaction to EL Night Repair Eye Cream. In response to my email reporting my adverse reaction, I received a series of automated responses from EL Customer Services, each one using my wrong name, most using two different names in the same communication. Having finally accepted the details of my issue, which were demanded by telephone and by email, my home address and telephone number were demanded, without which EL stated they would refuse to reply to me. I then received a letter stating, in effect, that the problem was my own. This was accompanied by an excessively long questionnaire that I was told to complete in order to assist them collate complaints. It did not contain any form of apology. Shortly after receipt of this missive, I received a telephone call from EL Switzerland, asking me to complete a telephone survey - which I felt flouted data protection laws. I didn't fill out the questionnaire or respond to the letter or telephone call from Switzerland. The last time I experienced such a poor, or non-existent, customer service was when I bought a garden bench on-line that arrived damaged. It had cost about the same as a pot of Night Repair Cream. I know now to buy neither dodgy garden furniture or EL cosmetics ever again.

I had the worse experience today I went to Debenhams (redditch, Birmingham) needing to buy 4 products and needed a colour match for my makeup bag. on a very unusual day off that I had from work. I got to the counter and no one was at the stand. Finially I was approached by a lady who worked for another brand and was told no one was working on Estée Lauder today and would need to come back another day. I asked when would someone be back? The lady couldn't tell me. What an absolute joke and what a way to be treated to a loyal customer and a waste of my day off

Estee lauder what is going on? This is been untruthful and plain Scam to your customers. You started an offer of getting the foundation pump if i buy the foundation stay in place, this offer attracted me and i shopped for the foundation and some other items only for my order to arrive and the pump was missing, i went back to the site the offer is still on. Estee lauder this is a scam and i hope you send me my pump because that is the reason for buying.

non posso esprimermi sui prodotti, ma l'assistenza post vendita in pratica non esiste: - il numero di telefono è collegato ad una segreteria telefonica (?!?!?! per quale motivo), sempre piena ed è quindi impossibile lasciare un qualunque messaggio - alle email non rispondono, evidentemente per principio - dopo mille peripezie sono riuscito a farmi chiamare, mi hanno promesso che avrebbero sistemato tutto, ma poi sono spariti di nuovo Sinceramente da un brand di questo calibro, ci si aspetta un livello di serietà molto alto. Qui invece pare la parola sia proprio sconosciuta!

Horrible experience online, I ordered on Sunday and it said that it will be processed within 2-3 working days, when it didn't I contacted them via live chat and the agent tolled me that they will dispatch it on that day. When it didn't I contacted them again, another agent said the same thing and I asked them what is going on and when I will receive my parcel, the agent then said that they had issues with dispatched times and that it will be with me on the 5th day or the 6th. If it will not be with me of the 5th I need to contact them again and ask for a good will gesture, so I did and to my surprise a rude agent said that I am on the 5th day and that the item was dispatched, so as per terms I need to wait because they have advised me about it when i ordered. No empathy, no apology and no refund of some kind not even a good will gesture. I will never buy anything online ever again, they have horrible customer service each agent says different things and the delivery takes ages to come.