Estée Lauder is listed under Cosmetics & Makeup.
Estée Lauder (esteelauder.com) has 644 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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sylvia
New double wear foundation is absolutely awful, not even close to the old formula. Wears off, has no staying power, not as good coverage, very sticky and not matte at all. It seems cheap and nasty, colour difference which wasn't too bad but staff on counter quite rude and adamant the colour was the same, it's very clearly not.
Gillian L.
I took EL up on a special offer with a free gift. This gift was not included in the package although specified in the order email. No note was included to apologise. When I contacted the customer service depaartment they were not apologetic and just said it was in the T&C's that gifts could become unavailable. It would seem there is no stock control so that a customer can know at the point of order. I feel that my order was obtained under false pretences. Other customers should be aware that gift promised on orders are not always honoured.
Ivana H.
I bought a lipstick. Put it on 2 times and it broke. For a price of 50 euro this is disappointing. I would not recommend this brand to any one of my friends.
Natalie M.
The new double wear foundation is shocking it’s like water I have used this for 15 years now I will have to look for a new product
Joy L.
Ordered perfume online 2nd may . After waiting 25 days not delivered . Lost as it seems through evri. I would of expected royal mail tracked for an expensive perfume . Got in touch with estee lauder only by text and they refused to ring me under my suggestion. No.opology money back after 7 days or another other through evri . I suggested a free sample for an opology but no ..where is customer service
JC P.
I've been a loyal customer for a little over 2 years, I did not receive last package sent, as it was mislabeled and returned to them, 2 months I've been dealing with this issue with ZERO results, I'm out 280.00. I will never purchase another item from any lauder company.
Dulce S.
I honestly cannot believe how much the quality has dropped. I ordered my usual foundation after using it for years and the formula feels completely different now — thinner, patchy, and somehow both sticky and dry at the same time. The shade also oxidized within an hour and made my skin look orange by the afternoon. What made the experience worse was customer service. I tried reaching out for help and spent forever waiting just to get generic copy-paste responses that solved nothing. For a brand that markets itself as luxury, the support and consistency are shockingly poor. Between the disappointing product and the frustrating order experience, I will be taking my money elsewhere from now on.
Sarah
Placed an order after receiving an email offering a promotion if you spend £90+. The promotion WASN'T honoured, I wasn't even notified of this or given the option to cancel my order. No samples were sent either despite being selected at checkout and the box that my £89 serum arrived in was battered but luckily the bottle was intact. Awful service all round. The only saving grace was the lady I spoke with at customer service. *UPDATE - the same item that was out of stock and no longer available for promotion is miraculously being offered again today via email. No doubt it will conveniently be out of stock again once an order has been placed.
