Estée LauderReviews of esteelauder.com

Their website is horrible first off. They were doing this "deal" and it said if you paid $45 you could buy this item that was $75 (that was worth $550) I had $53 in other items so I was eligible to get that $75 item according to their terms. I clicked to use Apple Pay and the site failed to let me know that it was removed from my cart and just went ahead with the order ( I was upset with this because I was wanting to get that item from my mother and that was the only reason why I was ordering from their site directly), I didn't make an account because I usually don't order from their site and just get them at Ulta. No way to look up the package details, no way to cancel it unless I had made an account before ordering, which I tried to make one afterwards and it didn't link up that the order was linked up to the same email my new account was. Most sites have an option to search up your order if you don't have an account. It also fails to tell me why I couldn't get that $75 item no matter how many times I tried. And I figured out why it zipped through everything and didn't tell me why I couldn't get that item and went ahead with placing the order, it was because I used Apple Pay, but if I clicked credit card THEN it tells. They need to get their site together and fix this mess. Apple pay isn't that new, getting a section on their website to look up order confirmations isn't new. And getting an automated system to help cancel an order would be a lot easier on us and their customer service instead of having to wait til 8 in the morning. Update: whatever deals or offers they have on their site they will most likely have them on other sites (I am using Ulta) GO USE THE OTHER SITES they will actually give you the deal or offer they are advertising!

Head office staff (payroll) absolute shambles, they have untrained inadequate staff with little knowledge about payroll. I escalated a complaint to a manager, also useless, the staff need full training on payroll to prevent ACAS getting involved to sort problems out

Wollte gerne beraten werden hinsichtlich einer Foundation. Habe per Whatsapp Kontakt aufgenommen, da keine Emailadresse angeboten wurde. Dort wurde mir auch nicht geholfen. Kundenservice gruselig

Useless and careless customer service They can’t even cancel an order! I contacted them three times to cancel an order, and it still shipped out to the old address that I no longer has access. They lie and they don’t care! I unsubscribed their website emails and never want to make purchases there again. I love their products but it’s a big mistake to buy it on their website. Their customer service is absolutely useless!!! It takes forever to get contacted and need to answer the same questions million times!! Totally done with them.

I love EL products but their customer service is absolutely terrible: their offer codes are not working, I never get my Birthday present (which is in the Loyalty Program) - and I spent some money there in the last few decades - and they don't reply to my emails... It's a shame.

I ordered direct from estee lauder.com for the first time. After a week my pending transaction dropped back into my account. I phoned customer service and was told they couldn't find my order then was told it was still in the warehouse.i asked to cancel it but was told it had gone too far and because of the inconvenience I would get a free gift of a mascara.2 days later my order turned up without the 2 free samples that were supposed to be in it and .my money has gone from my bank account even though it had dropped back in.i would never order direct from estee lauder again.on a good note I did receive my free mascara today

Abuse. I placed an order online to Estee Lauder on 10/102021, using the offer code PowerPair and chose to pay through Clearpay. This financial provider took my money and apparently paid the full amount to Estee Lauder, providing me with their reference number of the order, and the time of payment. When I had to contact EL, they claimed there was no such order and classed it like a 'missing' order, pretending they would chase and escalate this. The woman I spoke with then claimed repeatedly she would send me an email "right away" with a form/template to reply with more information. She only fooled me, because after much waiting there's no email coming from this company, either in my inbox, junk or deleted. She gave me the case number 04536142 but their phone was shortly out of hours and they deny customers a proper email to complain/follow-up with all the needed information. So, I've paid but I'm denied the goods delivery (?!?!?!) Their products may have been good, but their service is usually rather disgraceful, and I've long had the same the same awful customer experience across their concessions in the pretentious department store john lewis.

Ich habe 27.07 um 14:38 ein Email für die Rückerstattung bekommen. Aber bis heute ist die Rückerstattung nicht gekommen.