Estée LauderReviews of esteelauder.com

My husband ordered me a gift on the 14th of November and felt confident doing so as the website said free returns. I realized within 30 mins of him ordering it that it was the wrong item and rang up to cancel. The agent said it was too late and would send return labels. Nearly one month, three online chats, one phone call and one email (which included over 5 hours in queues) I still haven’t received my return labels. Not only will I never order from Estée Lauder again but I’ll try to make sure nobody else I know does either.

wow every company of yours has one terrible customer service team Are they all dead or they're just useless ?

I’m beyond frustrated with Estée Lauder and their horrible website. I tried to do some shopping today and I hit a wall. It takes forever to log in and then the site itself doesn’t load. It’s just a blank page attempting to load and nothing happens. I tried using two different iPhones and iPads along with Safari and Google Chrome and it DOES NOT WORK. What happened to this company? And forget the useless customer service.

When will I receive my refund for Case C4848348? Totally unacceptable customer service!

Goddamn they suck. We been going back and forth from 11:30am till now at 3:30. And they left me waiting for 3 hours and I reached back out and someone different asked me for ALL of the same information again as if I hadn’t already done so. It’s infuriating. They’re stupid. They’re not knowledgeable of their point system or about order statuses. It’s laughable. As if the two people I talked to were on their first day. That’s the impression they gave

Awful customer service…. Website online help give you no response, allows orders to be placed for item out of stock, and website crashes continuously…

Awful company. Ordered various items online totalling nearly £300. Firstly I received an email to say one of my items was out of stock which was fine, then when my order turned up it was missing the 29 Beauty Essentials item that I paid £69 for! To top it all off, it’s extremely difficult to find a contact number or email address and the live chat function is just useless, if they actually decide to respond and not cut you off, they don’t actually read your problem and you end up repeating yourself! Poor from a so called premium brand. I have better things to do then sort out Estée Lauder incompetencies. *Update… I’ve since been told it’s out of stock! Ridiculous, don’t sell it if it’s out of stock, other companies don’t have this issue!

offer codes sent by estee lauder to you email address do not work BF25 does not work , non of the codes ever work , buy elsewhere . rubbish company . Can't wait for my generic customer service reply .