Estée LauderReviews of esteelauder.com

I ordered from Estee Lauder Canada online and cancelled it with an online Chat agent. But a week later the order was shipped. I had to pay out of my own pocket to return the package. And Estee Lauder Canada refuses to reimbursement me the postage. Their agents don't really listen to what you say. They just repeat " sorry, can't help" like robots. The customer service is horrible. I will never buy their products again. Update: I read the company's reply and emailed them. I verified at least three times to make sure the email address was correct. However, the email to them was promptly returned to my mail box with a non-deliverable message. What a waste of time! I wish I could give no star at all to this company.

Ich habe etwas für > 500 € bei La mer (Estee Lauder Companies GmbH bestellt) und das in Aussicht gestellte Geschenk kam nicht an. Ich habe mich an den Kundenservice gewendet & erhielt einen Gutschein - Code über 40 € für die nächste Bestellung von > 180 €… Update 19.12.: Ich habe mich nun auch noch an die Estee Lauder E-Mail Adresse gewendet (nachdem ich keine Reaktion auf meine anderen E-Mails erhalten habe) und auch da: den in Aussicht gestellten Kosmetikkoffer bekomme ich nicht, obwohl der noch Tage nach meiner Bestellung angezeigt wurde, also noch nicht als Zugabe vergriffen sein konnte. 👎🏻 Ich suche mir nun eine andere Kosmetiklinie.

I am really that frustrated my order placed on the 25th of November has not arrived yet and it's very much past the promised delivery date. It has been stuck with Evri since the 1st of December. I tried to contact Estee Lauder through all the available channels, but live chat does not work, I cannot talk to anyone and when I sent a WhatsApp message, your staff told me to wait, and did not even bother to check with Evri if the parcel disappeared/ got stolen! I am traveling overseas this coming weekend for Christmas and I trusted the parcel would arrive before my departure as I placed the order in advance and it was promised that it would arrive - those were Christmas presents which now I am having to order from a trustworthy company that can deliver quickly. I am extremely frustrated with Estee Lauder and want my money back if this does not arrive by Friday the 9th of December.

I placed an order last week Thursday for a perfume. On Sunday I received an email stating my order has been shipped. I’ve been trying to track the package and it still says “awaiting carrier pickup” meaning the package was never received by the delivery service. I have contacted customer service twice now and they were both unsuccessful in answering my questions. On Monday I spoke with Ruffamie and I was told my order would take 7-10 business days to deliver. Today (Wednesday) I spoke with Richard and I was told it would take 3-5 business days to deliver. The website says that standard shipping takes 2-5 business days. Neither one of these people were able to give me an explanation as to why I am STILL unable to track my package. They insist I just wait for it. I have had packages go missing with this particular carrier and therefore I don’t want to just sit and wait. I would like to know WHERE my package is. I don’t appreciate the run around and being told lies about how many days it will take and to just to sit and wait. I will never again purchase anything from this website. How dare they not take these issues seriously? Probably because it’s not their money being stolen. One of the worst customer services. Stay away or you will be the next one to write a 1 star review.

I m very disappointed in online shopping site. Today offers discounts until midnight. Online payu debits and credits my bank account. Funds available. I have been attempting check out and payment for the last hour and still unsuccessful. Waste of precious time. Over promise under deliver.

Ik bestel eens langs hun site, 30% korting. Ik bestel, ga naar afrekenen. Ik blokkeer, of zij doen dat. Klantendienst, 2 uren aan het wachten, om te kunnen betalen. Als je die 2 uren op je computer bekijkt, dan heb je die 30% niet meer! Ik gebruik al jaren Estee lauder night repair multi complex 115 ml. Toch geld geld genoeg, geloof ik! Die laten me in de kou staan. Voor je besteld, bekiijk eerst Estee Lauder REVIEWS!!! en TRUSTPILOT!!! Een 🤣tje! 1,8!!! Voor mij verdienen die GEEN ster. Mensen lees eerst TRUSTPILOT, voor je besteld!!!

I will NEVER order from esteelauder.com. again. While I do love their products, their customer service is HORRIBLE. THEY HAVE NO INTEGRITY and something is broken in their customer service dept. I wasted 5 hours of my time trying to resolve an issue with my order. They repeatedly keep saying they will take care of it and they don't. Stressful!!!

Experiencia nefasta. Este blackfriday ofertaban que si comprabas dos productos te regalaban otros dos, y si comparabas 3 te regalaban un neceser con 7 productos mas. Basandome en el regalo decidí comprar 3 productos para obtener todos los regalos. La oferta terminaba a las 00:00h del día 25 de noviembre y yo la compra la efectué a las 23:59 del día 24, es decir dentro del día de la promo. Me llegó el correo de confirmacion del pedido a las 00:01h. Resulta que hoy me llega el pedido y para mi sorpresa como regalo solo me envian un neceser sin ningun producto de los que ofrencian en la publicidad. Me pongo en contacto con atencion al cliente y primero me dicen que mi pedido fue realizado a las 6:45 de la tarde y que en ese periodo la promoción era otra, me envian una foto en la que pone que la promocion desde las 00:00h hasta las 6:00a.m el regalo era unicamente un neceser pero me sorprende que en la fotografía que ellos me envian no figura fecha de la oferta, solamente la franja horaria. Les explico detalladamente que mi pedido no fue realizado a la hora que ellos me dicen sino a las 23:59 y les adjunto foto de la hora en que a mi me llega el correo de confirmación del pedido. Su contestación es que el día en que yo hice el pedido la oferta es con el regalo de un solo neceser y que si no estoy contenta que proceda a la devolucion. Desde luego que procederé a la devolución y no pienso volver a comprar en su web ni ningun producto suyo. Me parece increible que una marca como stee lauder y con los precios tan elevados que tienen sus productos juegue de esta manera con sus clientes, animandolos a comprar mas de lo debido motivados por ciertos regalos que luego nunca envian. Una auténtica vergüenza, y más vergüenza me parece aun que las grandes influences participen con estas marcas com tan poca seriedad y profesionalidad engañando a los clientes. En fin… una más y no más. No os dejeis llevar por sus falsas ofertas!