Estée LauderReviews of esteelauder.com

Muy desilusionada con el Servicio al cliente, excesivo tiempo de espera para una respuesta, realizan cobro 2 veces de un mismo pedido y además al consultar por detalle de promociones finalmente dicen una cosa envían menos productos de los especificados

Been a loyal customer if EL for years but customer service is appalling. No response from them re my not getting 2 samples as advertised with any purchase. Disgraceful UPDATE the email provided to contact you is not accepting emails!!! UPDATE No 3rd email sent after you said it was working and that bounced back too!

I have used Estée Lauder makeup and skin care for over 20 years. The products are great. Their website and online ordering it’s a big let down. All my purchases in the past have been through Neiman Marcus or Nordstrom. Since moving 6 moths ago and being a bit far from the malls, I have ordered online, all the times I ordered it was under their promos with gifts w/ purchase. But all the came with “sorry the items were no longer available”. It most definitely made me feel deceived, specially since it wasn’t just one time. Lesson learned no more Estée Lauder online shopping for me.

An item is missing in my package received a few weeks back, but I was too busy with Christmas preps and thought I'd just reach out to them when I can. I contacted chat support today, the first person I chatted with was extremely rude. The 2nd one was able to help but was probably a bot as everything she said is scripted. I opened up about expired freebies my friend recently received and told her I hope I don't experience the same thing on this reship and she completely ignored it. I was given expired freebies too before and it's very upsetting. I told her it's good marketing of Estee to offer freebies but not when they are expired obviously! not everyone knows how to check it through the batch code. Happy to share the email transcript if needed!

Not a good experience. Cannot track package as not registered & I rarely order from site. First order not processed. Replacement order not processed. What a joke!!!

I am giving two stars because, after years of searching for another makeup product, I haven't found anything comparable. That being said, that is the only reason I can think of that they are still in business given their atrocious customer service. Website is awful and slow. When I finally reached someone in customer service after an issue with my order, it essentially resulted in them saying "tough luck, go elsewhere if you don't like it". Funny how every time I click on one of their "special/discount" offers, they just happen to be sold out. When I gather enough points to get a full size of something I want, they are magically out of stock of that item but will offer some other garbage product that nobody wants. I so wish I had better things to say about the company because they have some great products. Unfortunately, they seem to give zero %$^#& about customers, customer experience, or providing genuine value. When I find comparable makeup, I will never go back to Estee. Get it together Estee Lauder. You should be working towards empowering women, not stomping all over them while snatching as much money as you can.

I have ordered from Estee Lauder online for years. No problem. Today it took two hours of "chatting" with three different(2 of them rude) representatives and I still don't have a return label! I've spent thousands of dollars with them over the years. I'm done!!!

Leider habe ich nicht vorher bei Trustpilot vorbeigeschaut.. Meine Bestellung kam nicht an, schon nach 5 Tagen! bekam ich die Nachricht, dass die Bestellung "unzustellbar" wäre, obwohl alle anderen Pakete ohne Probleme ankommen. Dann kontaktierte ich den Kundenservice, der aber bis heute (3 Wochen später) noch nicht geantwortet hat und auch die Hotline ist nicht erreichbar. Man ist ewig lange in einer Warteschleife und wird dann immer wieder herausgeworfen. Nachtrag: Ich habe endlich nach langem Warten jemanden an die Leitung bekommen. Mir wurde versprochen, dass der Fall an die Buchhaltung gegangen ist, weil ich mich ja schon einmal gemeldet habe und das Geld sollte innerhalb von einer Woche zurückgebucht werden, was bis jetzt nicht geschehen ist (schon über eine Woche herum). Ich habe um eine schriftliche Bestätigung dieser Information gebeten und warte noch eine Woche ab. Wenn die Firma das Problem löst, werde ich auch meine Bewertung anpassen. Nachtrag 2: Ich habe nach mehreren Wochen tatsächlich mein Geld zurück bekommen. Deshalb einen Stern mehr. Danke.