Estée LauderReviews of esteelauder.com

Terrible online customer service! I ordered and the wrong product was sent to me and I have trying for over a week to get a return shipping label for a refund and have been unable they keep saying it will be emailed in 24 hours.

I bought a lipstick half price from hondos shop Athens Greece . After 3 days the lipstick broke. It stayed on my lips not more than an hour. Very bad experience. I will never buy anything from estee Lauder again !

Bring back our purple bottle of CP + R.!!!!! Your product line is dated and is now a has been. Lost many loyal customers over this. Take this seriously

WARNING! Check your cart carefully before checkout. The website automatically opts you into a recurring subscription without any clear warning. Make sure to change it to 'One-time purchase' so you don't get charged secretly like I did."

My foundation match via another brand’s colour wasn’t matched correctly, the online chat directed me to a Sephora store for direct return. However this was incorrect. I now had to pay $22.00 dollars to return the item. Horrible customer service, unless you already know what you’re buying don’t risk it!!

I wish i could give them a zero. Made an order back in june and no delivery until today. They keep saying the order is stuck at their warehouse. I keep asking for a refund and they keep telling me the order is on its way. I do not recommend this company and will not be ordering from them ever again.

I placed an order for over $300 as a gift and paid extra for overnight shipping. I placed the order on July 7, and today is July 13. According to the website, my order still hasn’t even shipped. Trying to get help has been incredibly frustrating. Every time I attempt to contact customer service, the chat disconnects, phone calls get disconnected, and there isn’t even an email address available to reach someone. To make matters worse, I’m not even able to cancel my order. This has been, without question, one of the worst customer service experiences I’ve ever had. Because of this experience, this will be my last time ordering from this company, and I will not recommend this brand to anyone. In contrast, Lancôme has consistently provided excellent customer service, and their products are outstanding.

I bought futurist serum tint in duty free in Gran canaria. It gave me a really tingly face. I sent details receipt pictures etc ..customer service asked me to put it on my face and take a picture of reaction??? I used it once and then to make sure I used it again. Had to fill out a questionnaire and then return the item. I felt like they didn't believe me.. and reluctant to refund. Very very disappointing.