Estée LauderReviews of esteelauder.com

Null Sterne.Auf der Internetseite des Shops sind negative Bewertungen blockiert.Habe für 180 Euro Adventskalender gekauft.Angeblich von 300 Euro reduziert.Inhalt des Kalenders ist einfach nur traurig....kleine Proben als bei Bestellungen mit Gratiszugaben.Außer Verpackung ist an dem Kalender nichts schön...

Unglaublich frecher WhatsApp Unternehmenskonto Kontakt!!! Oh mein Gott, ich wurde beleidigt und mit madam angesprochen. Wie unseriös ist das, bitte? Ich habe sehr höflich etwas gefragt und bei solch hochpreisigen Produkten habe ich weitaus mehr erwartet. Katastrophe! Hätte ich wirklich niemals gedacht. Zum Glück habe ich den ganzen Chat gescreenshotet und werde diese versuchen weiterzuleiten.

After reading other customer experience - it is all similar. I ordered one item on Nov 25th. It got lost in transit. I used their online customer service and said a replacement will be shipped in 6 days. They couldn't give me a new tracking number right away. Nothing in 6 days. I talked to a online agent AGAIN, I asked for a refund and said it will be processed in 2-3 business days. They couldn't give me a reference number. So waiting on my refund to see if it really happens or not. If it doesn't I'll have to dispute the charges. Estee lauder has great products but buy it somewhere else - Macys or even Nordstroms. Do not buy directly from them.

Estee took my Christmas present order for the Ultimate gift set on 3rd Dec even when they knew then they had no stock at that time. They were still advertising it for sale on 13th December so lots of disappointed customers will not receive their gift. On 21st December I start chasing the order and only then do they admit they never had the stock. Now they sell all the components that go into the Ultimate gift set but are not prepared to send them bundled up to make up a temporary fix. Sadly they feel doing nothing at all is better than trying to solve their errors. So 3 days before Christmas I have been promised a partial refund which will be in my account for 5 to 7 working days preventing me from buying an alternative Christmas present. Estee get your systems in place to not accept orders until you have the stock or do you just like having our money in your bank for a while. Your customer services department have lots of cut and past answers but no solutions and a time lag of response that would suggest a lack of interest. If you need to buy there products do it in a shop or use an alternative company who cares about their customers. Order 44433347 for the person about to type their standard “ sorry to hear” response, sadly I have 4 emails and 6 chat messages all very “sorry to hear” so it doesn’t really go any way towards a resolution!

Appalling customer service from Estée Lauder, the offer was buy 2 items £50 or over and you can buy the Blockbuster for £75. So bought 2 items at over £70, paid the £75 for the blockbuster and a few days later received an email, saying blockbuster not in stock, but still sending the 2 items which I only purchased to receive the blockbuster. So my order arrived a week later. Went onto their website to see that if you spend £75+ you will receive a Night Time essentials worth £68 free, did Estée Lauder consider sending this to all the customers whose Blockbuster was cancelled for the inconvenience they had caused. No they didn’t but they did happily take the money for the 2 products bought, that probably most people only bought for the Blockbuster deal. I have also sent Estée Lauder an email regarding this and they haven’t replied. Customer service is appalling. Also normally I buy my Estée Lauder from QVC, whom had a Todays Special Value on with an Estée Lauder Offer, but I didn’t buy that as 3 of the items were in my blockbuster, so missed out on that due to Estée Lauder taking days to get back to me cancelling my blockbuster. My advice review this company before placing an order, or go to Qvc their customer service is excellent.

My order arrived today without the ulitimate gift I only ordered from the site as I wanted the bonus offer. This was a Christmas gift ordered on the 12th December for my Wife. How can you advertise buy a certain amount of goods and get this offer to then send out the goods full price but not gift? Apparently it is no longer in stock but surely you knew how many when you took the order. Why does it take over a week to be made aware of this.

Estée Lauder Canada- Received my order but didn’t include the promotion product. Upon calling them first time was told that the product is no longer available and I can return the order if I want. I asked how and was directed online…. After reading through the info turns out that you have to pay out of pocket to return! I refuse to as they should have been clear about the availability of gifts like send an email or something…. I contacted someone via chat and told them I want to return but need them to send me prepaid return label.. was told that instead of that they will ship out the gift and send an email once shipped ( how does that work? In a day you have in stock??)…When asked to provide confirmation # they didn’t have it but gave me a request ID. Waited two days for an email but nothing…. Called again and was told by agent that reshipment of gift has not been put through and she will be doing that now! I should receive confirmation email. I am going to wait for 2 more days but I will never be ordering from Estée Lauder Canada again!! Don’t recommend it to anyone! Worse experience as a first time buyer! For the brand and $ you pay for you expect to receive proper service!! Buyers beware!!! If I can give 0 stars I would!

Delivery expected 3-5 days. After 3 days I received notification that it was at a depot. After 8 days, it is still at the depot, supposedly now lost. Have attempted to contact Estee Lauder via online chat - was told being transferred to an agent....left hanging. After 23 minutes of no response, gave up. Then tried to phone customer care. Waited for 19 minutes on hold....no response. Now have no order, which means no Christmas present and a nice phone bill. Thanks Estee Lauder. Will buy from John Lewis next time.