Estée LauderReviews of esteelauder.com

This was my first experience ordering from Estee Lauder online. After waiting over a week for my order, I reached out to customer service to find out the status. Apparently, there was an issue with the shipping. They offered to reship the item which would take another 1-2 business days to process and 2 business days to ship (with the weekend, about another week of waiting). I then asked to cancel my order, and they said they couldn't do that because it already shows as shipped. I asked to speak to a manager, they responded "Just a minute." After 5 minutes of waiting, they ended the chat! I was on the chat for a total of 1 hour, with zero resolution! This is not acceptable. By the way, it takes WAY too long for each response on the chat. I spoke with three different representative's and they all gave the exact same blanket answer without offering to actually resolve the issue at hand. After 10+ years of buying their products in store, they've lost a client.

I'll go straight to the point ! I've received an email from Estee Lauder on 26th Mar'23 informing me that I've reached 650 pts & can receive a free full sized item with my next purchase. I ordered and was not able to get the gift online, so I called customer service and was told that it was out of stock. The lady at the customer service assured me that ELwill honour its word and I will get my gift when I next order. So in April I placed another order and called ES to get my gift. After many minutes of explanantion I specifically told her I wanted "resilience multi effect night tri-peptide face and neck cream 50 ml" which was one of the 4 products. The lady on the other end who was not very friendly said she would send me the gift. What I received was resilience multi effect eye cream 3 ml instead of the 50 ml. Can someone at EL let me know what happened ? Was this an insulting joke ? I wasted my time and phone bills calling EL. Does the staff at EL respect us customers ??

First of all I have a complaint. I used chat but I think it does not work well, with long wait times over 5 minutes for responses. The FAQ direct me back to the customer service web page from which I had just come. Obviously Estee Lauder are determined not to communicate. The actual problem concerns an order with "summersale" promotion and a free Advanced Night Repair Serum Synchronized Multi-Recovery Complex 30ml (worth £64). and APPLY button. The Apply button has not worked for 2 days, since 24/06/2023 and today. I am now told by Tamsin chat that this is out of stock, yet 12:30 Sunday, Estee lauder continue to advertise this promotion, doubtlessly to entice customers further in their webpages. Tamsin chat does not offer any help ask if anything else or says goodbye. I have now been left hanging on the "phone" chat waiting for something to happen. So 10 minutes later, this bad experience ends finally with someone called Angela "Is there anything further I can help you with today?" Obviously my order had become a non event for them.

I have placed an ANR from Estée Lauder website on 16th June 2023 but still I didn’t get any confirmation from Estée lauder about shipping, I contacted its customer support team several times but all in vein . I don’t know where is my product & when I will get it. Totally disappointed ☹️

Obwohl ich einen Rabattcode hatte und ihn vor Abschluss meiner Bestellung hinzugefügt habe, wurde meiner Bestellung der volle Preis in Rechnung gestellt. Da ich weder per E-Mail noch per Telefon oder Chat Kontakt zu mir aufnehmen konnte, wurde meine Bestellung geliefert. Ich habe einschieden, es zurückzugeben, kann sie jedoch seit einer Woche nicht mehr kontaktieren, um einen Rückgabevorgang einzuleiten. Die auf ihrer Website angegebene Telefonnummer ist ungültig. Der E-Mail-Link führt mich zu einer anderen Seite, ohne dass ich die E-Mail-Adresse weitergebe. Ihr Chatbot und WhatsApp sind ebenfalls nutzlos.

I purchase the square plastic jar of Double Wear Sheer Flattery Loose Powder in April. When I ran out quickly, I checked the bottom of the jar. I realized I paid a lot of money for .31 oz! Not even a full oz of powder. A bait and switch for sure. When you open the container the powder comes thru a tiny screen that’s supposed to portion usage. It was always clogged. I couldn’t fix it. Packaging is cheap plastic and NOT the beautiful, user friendly, container Estée Lauder used to provide. Also, now you buy the puff separate. Estée Lauder where are you? Where is the customer service and fair packaging for customers? Gone are the golden days of Estée Lauder. After 30+ years I have switched to Laura Merssier loose powder. So disappointed. I’ll never buy Estée Lauder again.

Today I received Two Estée Lauder expired and completely dried out products - mascara and brow tint. And a soiled make up bag. Very disappointed. I purchased the products via Boots. Attempts to resolve issues with Boots customer service were not successful

Placed a order on thier website for various products and the shade of foundation their website matched me to. Upon trying the foundation I found it not to be a match so visited an Estee Lauder counter. I was matched with my shade there but as I'd purchased the other shade online they were unable to exchange the product. I contacted Estee Lauder to be told I would have to return the entire order as it included free gifts due the the order value. I stated I just wanted to exchange the shade of foundation to be told they do not do exchanges. I told them if I returned the foundation, recieved a refund and then reordered I would have spent the same amount so would I then be eligible to keep the free gifts. A little unsure of what to do now either just return the full order or just the foundation. It seems overly excessive just to get a different shade. I've used their products for years but don't think I'll be using online ordering again as seems to be too complicated.