Estée LauderReviews of esteelauder.com

1.7644 reviews
Cosmetics & Makeup

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Estée Lauder

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About Estée Lauder

Estée Lauder is listed under Cosmetics & Makeup.

Estée Lauder (esteelauder.com) has 644 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.

Also known as: esteelauder.com
Website: esteelauder.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Estée Lauder reviews

Showing 492 reviews with 1 star · Clear filters

A C.
Aug 14, 2023
Unglaublich
Unglaublich! Beim zweiten Mal hat der Customer-service die gleiche Antwort wieder geschickt. Wenn Sie das Problem nicht lösen möchten, bitte keine Zeit des Kunden verschwenden!!!!!!
Response from Estée LauderAug 14, 2023
Your satisfaction is important to us and we'd like to help. Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you. -Estée Lauder Online
Mark J.
Aug 10, 2023
If I could give this company a below…
If I could give this company a below zero star I would nobody cares about a missing order and the most unhelpful staff I have ever dealt with
Response from Estée LauderAug 10, 2023
Your satisfaction is important to us and we'd like to help. Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you. Estée Lauder Online
Catherine G.
Aug 8, 2023
This company displays stereotypical racism in 2023.
I was recently let go unfairly because of lies told against me looking to be helped by IT. I was painted as an aggressor because of the color of my skin and the determination to solve a minuscule issue. Terrible company with horrible judgment and even worse products. Do not work here if you like to be heard and treated humanely.
Response from Estée LauderAug 9, 2023
We'd like to help. Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist.
Marcelle A.
Aug 7, 2023
The price of product from Estée Lauder…
The price of product from Estée Lauder promote nothing but greed. How can the products jump by £15+. I’ll be using other names products in future. Another company to jump on the greed bandwagon
Response from Estée LauderAug 8, 2023
Your satisfaction is important to us and we'd like to help. Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you. Estée Lauder Online
Mr
Jul 30, 2023
Absolute disgrace of a mobile website
Absolute disgrace of a mobile website. Goal: order a perfume for my wife, after she told me she loved one of their samples. Step 1, create account, step 2 add perfume in bag. Step 3 select payment method. Step 4: login on the payment website (paypal) complete order. Step 5 return to Estee Lauder page to complete order. Step 6 : repeat step 4 and step 5 ad nauseam. Give me a break, will you... for klarna payment method, you stop at step 3 and then nothing happens. Distasteful for such a big brand. Will avoid this experience and order her usual Paul Gautier instead. In your face
Response from Estée LauderJul 30, 2023
Your satisfaction is important to us and we'd like to help. Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you. Estée Lauder Online
gb
Jul 28, 2023
Kundenservice
schlechtester Kundenservice, den ich je erlebt habe. Ich versuche seit 2 Wochen jemanden zu erreichen, es besteht keine Chance, weder auf deutsch noch auf englisch.
Response from Estée LauderJul 28, 2023
Your satisfaction is important to us and we'd like to help. Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you. -Estée Lauder Online
Doris Alicandro B.
Jul 24, 2023
Estée Lauder online store
Estée Lauder online store A shamble !!! Ordered item on 17/7/23 NO CONFIRMATION EMAIL NO TRACKING NO GOODS A sorry excuse and have got my money NO GOODS OR ETA
Response from Estée LauderJul 24, 2023
Your satisfaction is important to us and we'd like to help. Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you. Estée Lauder Online
Ceren B.
Jul 13, 2023
Sehr unprofessionell
Etwas als Geschenk bestellt. Nach 10 Tagen (!!!) wurde die Bestellung ohne irgendeine Ankündigung storniert, nie wieder!!!
Response from Estée LauderJul 13, 2023
Your satisfaction is important to us and we'd like to help. Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you. -Estée Lauder Online

Estée LauderReviews of esteelauder.com

About Estée Lauder

About these reviews

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Estée LauderReviews of esteelauder.com

Estée Lauder reviews

Unglaublich

If I could give this company a below…

This company displays stereotypical racism in 2023.

The price of product from Estée Lauder…

Absolute disgrace of a mobile website

Kundenservice

Estée Lauder online store

Sehr unprofessionell

About Estée Lauder

About these reviews

More in Cosmetics & Makeup

potency710.com

Procell Therapies

Greenbiomedspa

Littlestuff4u Minerals

Estée Lauder reviews

Unglaublich

If I could give this company a below…

This company displays stereotypical racism in 2023.

The price of product from Estée Lauder…

Absolute disgrace of a mobile website

Kundenservice

Estée Lauder online store

Sehr unprofessionell