Estée LauderReviews of esteelauder.com

bought one of the kits and found one of the bottles missing. I contacted support and was offered a refund because the replacement was out of stock. I accepted the refund but got no money back for two months. I contacted support again to inquire about the refund but was told I could get a reship for the missing item since the refund period was over a month, which I accepted. When asked about how I was able to get a refund offer last time but not this time just out of curiosity, the support told me started getting passive-aggressive saying that I wasn't supposed to get a reship and that they were doing it just for courtesy. I honestly failed to see their point. I made an order from them, one of my items was missing, the bottle itself was missing but the little box package was still in there. I'm just trying to get back the thing I'm supposed to have gotten in the first place. How is this supposed to be a "courtesy"?

On November 21 I've tried to place an order on USA Estée Lauder website for three times in a row and had a mistake message that my order wasn't complete. Then I saw that they charged me 707,14$ those three times!! Ive tried to contact customer service but they just told me they can't see my order, and my money are freezed by my bank and will be released in two days. Okay, few days later( nov 24) I've tried to place an order again and same happened again. Now they charged me 700 dollars 4 times and can't see my transactions and keep telling me that they never charged me. Total amount of money they charged from my cards are 2751 dollars and they refuse they did it. I have all of the papers from my bank and they don't care. That's just unacceptable and is a fraudulent behavior!!!!

Seriously avoid these people. Day 1. Placed and paid for an order. Day 2 told despatched and to be delivered on day 3. Day 3,4 & 5 no delivery - delivery company said there was a problem. Day 6 phoned EL - told to wait until day 9. Day 9 I phoned EL told there was a problem - I told them that 3 days ago! Asked what the problem was - told run out of product!! How was it despatched and money taken from bank if product run out. Now told will take another 7 days for a refund, very poor customer service experience. Update- replied to EL email - guess what - nothing at all. 7 days on and no sign of my refund - make your own mind up on how interested in customer service these people are

Yet another review by me. After a very unhelpful live chat I went ahead and made an order despite not being able to apply the discount. Now I’ve received order it’s missing a £31 item with no indication of what has happened to item and no way of getting hold of someone. Seriously avoid. Estée Lauder suggests I email. The response to suggested email is as follows: Delivery is delayed to these recipients or groups: (Estée Lauder email address was written here but I’m not allowed to post with that email) Subject: Trust pilot & missing item This message hasn't been delivered yet. Delivery will continue to be attempted. The server will keep trying to deliver this message for the next 1 days, 19 hours and 53 minutes. You'll be notified if the message can't be delivered by that time. This further highlights the absolute awful customer service. They make out on Trustpilot that they are there to help but email bounces back. Says it all and I really hope my experience acts as a warning to potential customers.

Have a very very bad experience with Estee marketing team in Singapore. Bought their yoonA products and receive the invitation card to attend an event at Paragon atrium. The reason for buying the product is to see my favourite idol who is their ambassador. Despite having the invitation card and pink tag which we are communicated to enter the exclusive zone, we are being barricade at the corner with pole and not able to view her from inside the exclusive zone. What the point of asking people to dress up to the theme and buy the product for it . People that did not purchase the product get a better view of her from the 2nd floor without having to spend a single cent. We are only asked to enter the exclusive zone at 8pm where she already left the event. The main purpose of buying the product is to see her. If we really want to get the product we can buy anytime and not only to get yoonA exclusive product that came with the invitation . The staff are very rude when we ask them question , very bad customer service. Would not be buying and supporting this brand anymore. Too arrogant . I can also provide pic and video on my experience from this event. Went for so many such kind of event before , the first ever disgusting experience and service received.

This review is for thier delivery service that are using. Today, i experienced the worst delivery service ever. M***** from AxleHire was very rude and unprofessional. He called me at 4:07 pm staring that he was unable to deliver the package because he needs an access code. When I explained to him how he could enter the leasing office, he refused to listen. And he said I'm just repeating same thing over and over. All he had to do was to enter the parking structure located in between the medical building and Central park and drop the package in the mail area located next to the leasing office on the right side. I asked him that please enter the parking structure and it's right there. Then, he yelled at me and said he looked everywhere and there is no leasing office. Anyone can go to leasing office and it's very easy to find. There is no need for code. Later, I asked him to tell me rhe address on the package and he said it's 550 Central. I told him that my address is 350 Central. He sighed as if I made a mistake and put a wrong adress. Then, later he said the adress on the package was actually 350 Central. Then, he just hung up while I was still talking. About 30 minutes later, I received an email stating the package was delivered. When I picked up the package one hour later, it was in a shared package cabinet and buried among about 50 other packages when he could have put it in an individual mail box. I had to take out almost the half of the packages to find mine. I love Estee Lauder products, but if they continue using AxleHire, I will stop purchasing products from Estee Lauder. Very rude and unprofessional.

I'm very disappointed with your answer about Chinese duty free products Although knowing that Estee Lauder's firm discount policies cannot be announced. But the team can completely answer other questions that are not related to the information security. I feel that the company does not take appropriate measures to protect the rights of users even when receiving direct response emails like this.

Ich war in letzter Zeit nicht in Deutschland und konnte die Bonuspunkte in meinem Konto nicht einlösen. Auf der Seite steht auch nicht offensichtlich, dass es einen Stichtag gibt, an dem die Punkte gefallen. Ich bin seit über 10 Jahren Kundin von Estée Lauder und sehr überrascht, dass es hier absolut keinen kulanten Umgang mit den Kunden gibt. Für so ein großes Unternehmen ist der Kundenservice wirklich schlecht. Ich werde die Produkte von Estée Lauder zukünftig nicht mehr benutzen. So einen schlechten Service hatte ich nie. Wenn Sie Estée Lauder kaufen möchten, überlegen Sie nochmal ob es sich lohnt, so viel Geld auszugeben. Update: Ich habe den Kundenservice kontaktiert. Es war vergebene Mühe. Ich habe die gleiche Antwort nochmal bekommen.