Estée LauderReviews of esteelauder.com

My sister and I both have Estée Lauder Eye Care Gentle Eye Makeup Remover 100ml and we are not satisfied with the results at all! It doesn't remove the eye makeup smoothly as other brands. The interesting point is that i thought it was only me having bought it from Canada, but my sister has the same problem having bought it from the UK. I have no problems with other Estee lauder products as I am a loyal customer to the brand, however i do not recommend this specific product at all.

I never receive my packages and when I call and they resend it never contains the full order. What is going on?? I’ll order from Dillard here on out. The customer service ppl are very sweet. I have no complaints there.

Per my email today: On 5/21/2024 I recd an email from Estee Lauder confirming the above order. I saw the email 2 hours after the order was placed and immediately called the EL customer care line to advise that it was not me who placed the order. My account number, and credit card was compromised, and a different shipping address was added to my account, and used for the order. The rep I spoke with advised that she was escalating and someone would call me within 24-48 hours. I immediately canceled my credit card, and changed my EL password. I never rec’d a call back from Estee Lauder. On 5/24/2024 I rec’d another email indicating that this order (not placed by me) was being shipped to the false shipping address. Again, I immediately called the customer service line, and advised what had happened, and that the shipment should not go out, as I had cancelled my card and it would not be paid for. Again, I was advised that an escalation would be made and someone would call me back in 24-48 hours. That never happened. Coincidently, the next day I rec’d another email from Estee Lauder that there was a problem delivering the order to the false address, and the order would be delayed a few days. Again, I called and went through the same process. A few days later, I rec’d an email that the order was delivered to the fake address – I week after my initial call. On 6/2, I tried to order moisturizer. I wanted to take advantage of the gift. I rec’d the gift earlier this month, and really enjoyed it. I was having a problem ordering. Tried online chat with no results, ending up calling the 800#. I spent @50 minutes with Shequoia (sp?) who was trying very hard to help. She and I tried everything to get the order through - both of us were receiving a generic error messg …tried a different credit card, tried to set up a new account, tried to order as a guest, tried to pay via link…nothing worked. I told her about what had happened a couple weeks back, and asked if that could be this issue. She indicated that there were no notes on my account indicating so…and she opened the case number referenced at the top of this email. And told me someone would call me back. Again that never happened. On 6/3, I called again and spoke with Alicia as I was getting concerned as the gift offer was running out. Went through the same story with Alicia. After being placed on hold a couple times, and consulting with her supervisor, she did advise me that she thought that since my account is compromised, I am not able to order anything…and opened the second Case # referenced above. She also advised someone would call me back. That has not happened. I have sent a chat through Facebook messenger, and was advised that someone would call me back. To recap the above: • Estee Lauder was unable to catch a security issue. How was someone able to access my account in the first place? • I went above and beyond to advise you that the order placed was not placed by me and would not be paid for, 1 week before the order was shipped. • Estee Lauder was unable to stop the order. Per EL policy - A customer has 1 hour to stop/correct an order before it goes to processing. Since I did not place the order, It’s unrealistic to expect that I would catch this within an hour – I did catch it in 2 hours which is pretty quick. • Estee Lauder advised multiple times that someone would call me back. Nothing. • I am now unable to purchase anything from your site, despite my above and beyond attempts to resolve. And when I was trying to order from your site, why weren’t the 2 reps able to see what was causing the issue? After years of using/loving your products, I’m left confused on what to do next. I had a similar issue back in November which took weeks to resolve. I’m struggling with your Business Model which appears to have changed over the past year. Can anyone help? Or are you okay with losing a loyal customer? Thank You.

I have ordered twice now from esteelauder.com and I have been fooled by a bait and switch tactic both times. They promise a free full sized product when you spend over a very high threshold then they never send the product. I’ve had to call customer service 8 times and they pretend to listen and care then try to send a small sample size instead. Very dishonest.

Personal Data Share and Customer Service You will never expect it from a public company, the customer service that sounds 1000 miles away with barking dogs in the background and does not comprehend English and denies your rights to being serviced if you wont allow them to share your personal information with whoever they want. When calling the 877 number, you will hear the first 3-minute disclaimer on how YOUR collected personal info after this call will be shared if you want to continue this call and get customer service; otherwise, contact them through the dedicated particular website if you disagree. What kind of policy is it that my right not to share my info will result in the denial of my service after purchasing their products? It looks like selling billion-dollar (low-quality) cosmetics is not enough for this money-grabbing company, and investing in simple headphones for customer service to sound clear is not their thing either.

For the past 12 months I've bought a lot of Estee Lauder products directly as I thought the loyalty scheme looked so good. However, having reached the coveted "level 3" I haven't received any of the benefits, to date. Not a single free sample. When I reached the level where I qualified for a "free full size gift" I couldn't redeem the gift as I was buying something which was "on offer" so it removed itself from my basket. It doesn't seem possible for me to get the free gift, which I've earned though loyalty points. It feels like false advertising. Whilst I appreciate items might be "out of stock" at times, it's unacceptable to have a loyalty scheme which doesn't fulfil it's promises for the entire duration of my membership. It's not a good look and definitely puts me off buying directly from Estee Lauder when I can get the products from other online retailers who fulfil their promises.

Hallo ich finde keine E-Mail-Adresse an die ich mich wenden kann, mit dem Chat läuft man ins Leere und Telefonberatung ist gleich null. Es ist ein Produkt nicht mehr erhältlich von Estee Lauder und ich hätte gerne eine Antwort gehabt was ich stattdessen nehmen kann aber pustekuchen. Kundenservice ist mega schlecht. Dann muss man sich wohl andere Marken suchen. Aber so geht es nicht

I received a product that spilled